Technical Support Specialist (Remote - EU)

April 3

Dotcom-Monitor

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Website Monitoring & Performance Testing Solutions

Website Monitoring Service • Web-Services • Internet Transactions • Web Load Stress Testing • Applications

51 - 200

Description

• Providing technical support to clients via email, live chat, or phone • Conducting client success outreach and product demo calls • Collaborating with the Sales Team on Technical calls for potential clients • Assisting with QA of internal development for end users • Managing internal support and operational tasks • Reviewing and editing content for the marketing site and user-facing support documentation

Requirements

• Strong analytical and critical thinking skills • Native or Advanced English speaker and writer • Strong written and verbal communication skills • Tech-savvy • Autodidact (self-learner) • Strives for technical correctness • Ability to work well with remote teams • Proficient at resolving problems remotely • Self-starter, self-motivated • Must be able to multi-task and troubleshoot quickly in a fast-paced environment • Team player and collaborator • Understanding of website protocols

Benefits

• Health Care Plan (Medical, Dental & Vision) for US Employees • Unlimited PTO (+Vacation, Sick & Public Holidays) - even for our contractors • Family Leave (Maternity, Paternity) • Training & Development • Work From Home (we have been fully remote since 2013!)