Dozuki makes it easy to capture expert knowledge, tie it directly to work guidance, and give frontline workers digital access to standards — driving operational excellence across your company.

We help customers achieve a 40% reduction in training time, 61% reduction in document creation time, and 67% improved communication through our easy to roll-out solution. Visit dozuki.com to learn more.

Dozuki

IT Support

Provide technical support and guidance to customers for connected worker software.

• Act as the first point of contact on the customer journey, supporting customers through Zendesk tickets and over the phone as needed.
• Consult and guide customers through diagnostic and troubleshooting processes, to determine steps and procedures taken to identify and resolve the problem.
• Troubleshoot, identify, resolve and/or report all technical issues on customers’ behalf in a timely fashion.
• Give accurate advice and guidance to the customers and resolve their inquiries on a one and done basis where possible.
• Provide tone-neutral customer feedback about the product features to the Manager and the Product team.
• Accept and document constructive criticism and customer feedback regarding their experience with Dozuki’s product.
• Take part in triage meetings with Engineering and Product teams to analyze and present product issues and advocate for the customers.
• Maintain in-depth knowledge of all existing and new product features.
• Provide timely and accurate technical assistance to Customer Success, Sales and other internal teams, ensuring minimal downtime and disruption to their workflow.
• Create and maintain comprehensive documentation and self-help resources to empower internal teams to troubleshoot common technical issues independently.
• Display flexibility and adaptability in a fast-paced environment, adjusting priorities and tasks based on changing business needs.
• Perform other related duties as assigned.

Technical Support Representative (Remote- Serbia)

Technical Writer

Provide technical writing services to enhance Dozuki’s digital transformation efforts.

• Helping customers accelerate their adoption of Dozuki through documentation conversion projects
• Learn the Dozuki standard for documentation and best practices for service delivery
• Represent Dozuki with excellence and professionalism while working directly with customers
• Become a Dozuki expert that can deliver guidance to our customers and internal team
• Create helpful tutorials and documentation to assist with customer training
• Assist with project estimates and project delivery planning
• Collaborate with your peers by providing quality project quality assurance checks
• Collaborate with the Implementation, Sales and Customer Success teams
• Continuous training on new features, use cases, and professional service tools
• Assist the Technical Support team in resolving customer inquiries as needed and prescribed by the Director of Professional Services

Technical Writing Consultant (Remote- Serbia)

Customer Success

Manage client relationships for connected worker software to enhance customer satisfaction.

• Build and maintain strong, long-lasting relationships with clients.
• Serve as the primary point of contact for customer inquiries, issues, and escalations.
• Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software.
• Develop and execute customer success plans tailored to individual client needs.
• Monitor customer health and proactively identify opportunities for growth and improvement.
• Collaborate with internal teams to ensure customer needs are met and expectations are exceeded.
• Create return on investment (ROI) analysis for customers.
• Monitor customer satisfaction and work to resolve any issues that may impact retention.
• Identify and develop customer advocates who can provide testimonials and referrals.
• Gather customer feedback and relay it to the product development team to drive continuous improvement.
• Track and report on key customer success metrics, including customer satisfaction, retention, and product usage.
• Provide regular updates to the leadership team on customer health and success initiatives.

Customer Success Account Manager (Remote- USA)

Account Executive

Drive growth by closing new business and generating sales leads for manufacturing companies.

• Responsible for helping to drive growth by closing new business, generating sales leads, and owning the entirety of the sales pipeline
• Target a focused account list of customers and prospects for growth
• Develop and close new and upsell Dozuki Digital Work Training opportunities
• Effectively align the Dozuki value to prospect needs through capability demonstrations

Remote Jobs at Dozuki

Dozuki

Technical Support Representative (Remote- Serbia)

Dozuki

Technical Writing Consultant (Remote- Serbia)

Dozuki

Customer Success Account Manager (Remote- USA)

Dozuki

Enterprise Account Executive (Remote- USA)

Dozuki