Associate Account Manager

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🔥 18 minutes ago

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Drata

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 $100M Series B on 2021-11

Cybersecurity • Compliance • SaaS

Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company’s security controls, streamlining workflows to ensure audit-readiness. The platform provides solutions for startups, growth, and enterprise companies to scale and enhance their compliance programs. It covers a variety of frameworks including SOC 2, ISO 27001, HIPAA, GDPR, and FedRAMP. Drata offers integrations with various systems and promotes automation and customization in managing compliance processes, helping companies maintain compliance effortlessly through adaptive automation and deep integrations with existing IT ecosystems.

📋 Description

• Own the commercial relationship for a large number of Upper Emerging Drata customers • Support renewals and expansion across your book by executing established account management and negotiation frameworks • Identify upsell and cross-sell opportunities and help move them forward on and off cycle • Partner closely with Customer Success, Technical Support, Marketing, and leadership to remove roadblocks and improve customer outcomes • Build trusted relationships with key stakeholders and strengthen customer engagement over time

🎯 Requirements

• 1+ years of success in Account Management, Customer Success, Sales, or a similar customer-facing SaaS role • Experience supporting renewals, expansion, or commercial customer conversations in a recurring revenue environment • Strong customer management skills with the ability to uncover needs, communicate value, and build trust with multiple stakeholders • Strong organizational and prioritization skills across a high-volume book of business • Clear written and verbal communication skills, with the ability to tailor your message to different audiences • A proactive, team-first approach and willingness to jump in, learn quickly, and improve how work gets done • Curiosity around leveraging AI and modern tools to work more efficiently, improve preparation, and scale high-quality customer engagement • Experience with tools such as Salesforce, Gong, Outreach, Clari, Catalyst, and Google Workspace is a plus

🏖️ Benefits

• Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. • Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents. • Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts. • Family Support: We offer a paid Parental Leave policy, after six months of employment. • Growth & Development: Generous annual stipends for both professional and personal development. • Time Off & Flexibility: We offer a flexible vacation policy, paid holidays, and other perks to recharge.