Senior Salesforce Service Cloud Engineer

March 19

Dreamix

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Bespoke software development company that provides custom end-to-end product development following the highest standards

Bespoke software development and consulting • Oracle ADF • Oracle BPM • Spring Boot • Angular

51 - 200

Description

• Design, develop, and customize Salesforce Service Cloud solutions to meet business requirements. • Implement and maintain Service Cloud functionalities, including case management, knowledge base, and service console customization. • Utilize Apex programming language to develop custom functionality within the Salesforce platform. • Leverage Lightning Web Components (LWC) to enhance the user experience and deliver modern, responsive user interfaces. • Integrate Salesforce Service Cloud with external systems and applications to ensure seamless data flow. • Collaborate with integration teams to design and implement robust, scalable solutions. • Create custom Apex classes, triggers, and Lightning Components to extend the standard functionality of Salesforce Service Cloud. • Optimize the performance of Salesforce Service Cloud through code enhancements and best practices. • Troubleshoot and resolve any performance-related issues. • Collaborate with cross-functional teams to gather requirements and translate them into technical solutions. • Create and maintain detailed technical documentation for Service Cloud implementations. • Provide mentorship to junior engineers and share knowledge with the broader team. • Stay updated on Salesforce platform updates, features, and industry best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field. • 5 to 8 years of hands-on experience in Salesforce development, with a focus on Service Cloud. • Strong proficiency in Apex programming language and Lightning Web Components (LWC). • Experience with Salesforce integration using REST, SOAP, and other APIs. • Solid understanding of Service Cloud functionalities, including case management and knowledge base. • Salesforce certifications, such as Salesforce Platform Developer II, Service Cloud Consultant, are highly desirable. • Excellent problem-solving and analytical skills. • Strong communication and collaboration skills.

Benefits

• A warm and supportive work environment where you can reach your full potential. • Flexible working hours that allow you to balance your work and personal life. • Unlimited home office to help you stay productive and focused. • Opportunities for professional development, including certifications and training. • Additional benefits for academic teaching and speaking engagements. • Knowledge-sharing sessions where you can learn from our Dreamix team. • Team and company-wide events that bring us together. • Amazing week long summer office and winter office initiatives. • Additional health insurance and dental allowance to ensure your well-being. • Multisport card to encourage a healthy and active lifestyle. • Office massages to help you relax and unwind.