Technical Support Engineer

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duda

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $50M Series D on 2021-06

Consulting • Marketing • SaaS

Duda is a comprehensive web design platform dedicated to empowering agencies and enterprises to create, manage, and scale high-performance websites with ease. It offers a no-code, responsive website builder equipped with built-in SEO tools, eCommerce capabilities, and AI-powered functionalities. Duda's platform supports team collaboration with a white label option, allowing users to fully brand their customer experience. The platform is also API-enabled for seamless integration and automation, which helps maximize productivity. Duda is particularly favored by SaaS companies and hosts for integrating website solutions into their offerings.

📋 Description

• Provide advanced technical support to web designers and professional customers • Respond to customer inquiries via chat, phone, and email • Handle technical escalations and coordinate solutions with peers • Promote product features and assist customers with product adoption • Engage accounts to maximize use of Duda functionality and subscription value • Upskill and train the support team and build new processes and efficiencies • Advocate for customer needs and contribute articles and videos to the knowledge base • Collaborate cross-functionally with Sales, Product, QA, and Account Management

🎯 Requirements

• 2+ years of experience providing exceptional customer support in a SaaS or technical software company • Knowledge of HTML/CSS/Javascript or other object-oriented languages • Experience using APIs • Technical curiosity and relentlessness to figure out how things work • Empathy towards customers’ issues and confidence in driving them to success • Customer-oriented mindset and ability to own and solve customer problems effectively and efficiently • Flexible working hours, including regular weekends and nights • English version of resume required • Interviews conducted in English

🏖️ Benefits

• Equal-opportunity employer • Disability or special-needs accommodations during the careers-site or application process