Software Engineer - Support (Latin America)
March 15
Description
• Work directly with customers to resolve technical issues while delivering extraordinary customer service. • Identify, diagnose, and solve complex software and hardware issues in collaboration with product development and engineering teams. • Apply your knowledge of reverse engineering to unravel problems, identify bugs, and propose effective solutions. • Continuously enhance and improve our products and services by contributing to root cause analysis and long-term solutions. • Create and improve documentation for internal and customer-facing knowledge bases. • Communicate technical information to non-technical staff in a way that is easy to understand.
Requirements
• Software Engineer well versed with Javascript or Golang. • You are intensely curious and passionate about the prospect of diving deep into multiple technologies, platforms, and problem spaces, even if they are currently unfamiliar. • You embrace uncertainty. Our space is a rapidly growing one and specifications are continuously changing. • You have excellent analytical and problem-solving skills, and can communicate your ideas. • Knowledge of programming languages, databases, operating systems, and networking. • A degree in Computer Science or a similar area are bonuses.
Benefits
• Competitive Salary • ESOPs • Medical Insurances • Friendly leaves policy • 100% Remote Role
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