Merchant Support Agent, Italian Speaking

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

eBay

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

🏪 Marketplace

💰 $1.1G Post-IPO Debt - eBay on 2022-11

eCommerce • Marketplace

eBay is a global online marketplace that connects buyers and sellers through auctions and fixed-price listings. The platform hosts consumer-to-consumer and business-to-consumer transactions across a wide range of categories, including collectibles and live-streamed commerce (eBay Live). eBay runs promotional events and charity auctions, maintains a worldwide office footprint with hybrid work options, and emphasizes community and economic opportunity for its users.

📋 Description

• Deliver excellent experiences for top sellers via phone and email, acting as a single point of contact • Resolve seller challenges by researching issues, identifying solutions, and ensuring timely follow-up • Collaborate with peers to address complex issues, applying judgment when handling non-standard situations • Coach sellers on marketplace policies to support the best possible outcomes • Identify patterns in customer issues and recommend improvements to enhance the seller experience • Maintain accurate records using internal systems while prioritising customer needs and acting as their advocate • Partner directly with top sellers to support their growth on eBay • Contribute to market growth across key European markets, including Italy

🎯 Requirements

• Fluency in written and spoken English and Italian • Must be based in the Republic of Ireland • Experience in customer service, sales support, or upselling • Strong problem-solving skills with the ability to adapt to different situations • Clear and professional communication skills when working with customers and colleagues • Ability to manage time effectively and work independently while collaborating with others • Proactive, customer-focused approach • Ability to engage with a range of customer needs • Willingness to travel to events in Ireland and internationally

🏖️ Benefits

• 5% Language Differential • On-target Yearly Bonus Plan • 25 days annual leave • Educational Assistance • Healthcare Plan & Life Assurance • Pension Plan • Free on-site Gym • Sabbatical every 5 years