Italian Speaking Merchant Support Agent

🔥 5 minutes ago

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eBay

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🛍️ eCommerce

👥 B2C

🏪 Marketplace

💰 Post-IPO Debt on 2022-11

eCommerce • B2C • Marketplace

eBay is a global eCommerce marketplace that allows individuals and businesses to buy and sell a wide variety of goods and services online. Founded in 1995, eBay provides a platform for auction-style sales as well as fixed-price listings, making it a go-to destination for shoppers looking for unique items. Its commitment to user experience includes features that enhance browsing, personalization of content, and seller tools to improve their market presence.

📋 Description

• Deliver excellent experiences for top sellers via phone and email, acting as a single point of contact • Resolve seller challenges by researching issues, identifying solutions, and ensuring timely follow-up • Collaborate with peers to address complex issues, applying judgment when handling non-standard situations • Coach sellers on marketplace policies to support the best possible outcomes • Identify patterns in customer issues and recommend improvements to enhance the seller experience • Maintain accurate records using internal systems while prioritising customer needs and acting as their advocate

🎯 Requirements

• Fluency in written and spoken English and Italian • Must be based in the Republic of Ireland • Experience in customer service, sales support, or upselling • Strong problem-solving skills with the ability to adapt to different situations • Clear and professional communication skills when working with customers and colleagues • Ability to manage time effectively and work independently while collaborating with others • A proactive, customer-focused approach with the ability to engage with a range of customer needs • Willingness to travel to events in Ireland and internationally

🏖️ Benefits

• Salary of €41,600 • 5% Language Differential • On-target Yearly Bonus Plan • 25 days annual leave • Educational Assistance • Healthcare Plan & Life Assurance • Pension Plan • Free on-site Gym • Sabbatical every 5 years • Willingness to travel to events in Ireland and internationally