Business Applications Manager

🕒 April 30

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efficy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Efficy adapts to your needs and not the other way around.

📋 Description

• Assist business teams in identifying and evaluating solutions aligned with their needs and Efficy's strategy (gap analysis, POC, ROI) • Collaborate with procurement, legal, and security during vendor selection • Lead implementation and migration projects from kickoff to go-live, directly or with partners • Define the operating model for run/maintenance after go-live • Administer applications in your scope, directly or through partners: Atlassian suite (Jira, Confluence), Odoo (Finance, Projects), CX tools (Intercom, Pendo) • Configure, maintain, and continuously improve applications in line with business needs • Maintain user documentation and enable internal teams • Provide L2/L3 support and coordinate with vendors/partners on complex topics • Maintain an up-to-date inventory of applications in your scope (metadata, integrations, dependencies) • Track license consumption and budget adherence through dashboards and control routines • Identify overlaps, redundancies, or improvement opportunities and propose consolidation • Contribute to Application Governance Committees with usage data and recommendations

🎯 Requirements

• Bachelor's degree (Master's preferred) in Information Systems, Business, or related field • 3–5 years of experience in business application management, IT, or enterprise applications administration • Hands-on experience with SaaS/cloud applications in a Customer Management context (CRM, CSM, Marketing, Product Management) • Working knowledge of at least one of: Jira, Odoo, Intercom, Pendo • AI enthusiast - comfortable using AI tools to accelerate analysis, configuration, and documentation • Analytical mindset with the ability to translate business requirements into application configurations • Hands-on, customer-service- and result-oriented • Fluent in French and English (technical-to-business translation)

🏖️ Benefits

• International team • Hybrid working • Learning & career growth • Competitive salary with bonus system • Fun team events & continuous learning