Retention Sales Agent

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eFlexervices

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

☁️ SaaS

SaaS

eFlexervices is a web-based service platform; the only available text is a website message indicating the site (Geteflex) requires JavaScript to function, so the company appears to operate an online application or portal. There is insufficient public detail to determine the product focus, target customers, or industry verticals beyond being a web application. eFlexervices likely provides software delivered via the web (SaaS), but further specifics are unavailable from the provided snippet.

📋 Description

• Outbound Re-Engagement: Conduct persistent, high-volume outbound phone calls and SMS follow-ups to inactive subscribers to re-engage them with the platform. • Personalized Pitching: Leverage platform usage data (past activity, video history) to personalize conversations and pitch win-back offers (e.g., promotional free-month extensions). • Payment Processing: Comfortably and securely collect updated credit card and billing details over the phone to process account reactivations. • Data Management & Clean-Up: Log call outcomes, identify subscribers who have exited the industry, and cleanly close out inactive records. • Ongoing Churn Prevention: Monitor the subscriber base daily to immediately contact and retain newly lapsed accounts. • Future Scope Expansion: As the initial backlog is cleared, take on additional responsibilities including appointment setting, travel/interview booking, and key relationship management for senior leadership.

🎯 Requirements

• Exceptional English Fluency (Cognitive & Verbal) Must think and respond natively in English with zero visible cognitive lag or translation delay. Ability to maintain a natural, fluid, and fast-paced US-facing phone conversation. An accent is completely fine, but rapid verbal agility and real-time comprehension are non-negotiable. • Proven Outbound Voice Experience Minimum 3+ years of direct experience in a US-facing outbound calling role. Strongly preferred background in subscription reactivation, win-back campaigns, churn reduction, or direct sales. • Demonstrated Track Record & Metrics Must be able to speak directly to performance metrics, including conversion percentages, reactivation rates, and previous campaign outcomes. • Financial & Billing Conversation Comfort Experience handling sensitive payment details (credit cards/billing info) gracefully, ensuring security, professionalism, and trust without making the customer feel pressured. • Adaptability & Leadership Potential Demonstrated history of taking initiative (e.g., process improvement, team leading, script optimization). We want a professional who can grow alongside the role as responsibilities expand. • Bonus Qualifications Experience communicating with audiences in direct sales, direct marketing, insurance, or financial service industries. Familiarity using VoIP solutions (such as Google Voice) alongside CRM platform tracking.

🏖️ Benefits

• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. • Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds. • Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance. • Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.