Account Manager

🕒 May 23

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EMIL Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

☁️ SaaS

💰 Seed Round on 2020-10

Fintech • SaaS • Insurance

EMIL Group is an innovative insurtech company that specializes in providing a cloud-native SaaS core system tailored for the insurance industry. Their flagship product, the EMIL Insurance Suite, enables clients to manage existing portfolios more cost-effectively and launch innovative insurance products rapidly without the need for additional IT resources. Founded in 2016 and based in Berlin, EMIL Group combines expertise from developers and insurance specialists to drive digital transformation in the insurance sector.

📋 Description

• Strategic development of existing customers in the insurance market • Primary point of contact at management level • Ensure customers get maximum value from the EMIL Insurance Suite • Build and maintain long-term relationships with decision-makers at C-level and departmental levels • Strategically grow accounts with a focus on share of wallet • Position EMIL as a technology partner for insurers’ digital transformation • Regular executive meetings, business reviews and alignment of the joint roadmap • Identify upselling and cross-selling opportunities within existing customers • Close collaboration with Sales, Product and Customer Delivery • Proactive planning and management of contract renewals • Ensure high customer satisfaction and long-term partnerships • Develop and implement appropriate measures for churn prevention • Support customers during implementation and operation of the EMIL platform • Coordinate between customer, Delivery, Support and Product Management • Escalation management for critical issues • Develop reference customers, case studies and success stories • Support Marketing and Sales at events, with references and industry positioning • Systematic feedback of customer input to Product Management and Go-to-Market

🎯 Requirements

• At least 7–10 years’ experience in Account Management or Enterprise Sales in a software or IT environment • Experience managing complex enterprise customers, ideally in the insurance sector • Proven track record of expanding existing customer relationships (upselling / cross-selling / renewals) • Strong understanding of IT architectures, SaaS models and digital transformation projects • Ability to build and nurture relationships at C-level and departmental levels • Experience managing complex stakeholder structures and transformation projects • Structured, independent working style and strong customer orientation • Excellent communication and presentation skills at management level • Native-level German and very good spoken and written English

🏖️ Benefits

• An attractive compensation package aligned with your experience, qualifications and responsibilities • A remote-friendly working model with occasional travel to our Berlin office • 30 days of annual leave, plus half days off on Dec 24 and Dec 31 • A personal training and development budget of at least €500 (possibly more) • Exciting internal development opportunities through a fixed role-development model, regular feedback cycles and performance reviews • Company contribution to Urban Sports Club membership • Heavily subsidized company pension plan • A VSOP (virtual stock option plan) program allowing employees to share in the company’s success • We provide modern hardware — choose Windows or iOS • Weekly company lunches and a well-stocked snack bar for small cravings • As part of a dynamic, motivated team of experts you’ll benefit directly from colleagues’ knowledge