Relationship Manager

🕒 August 9

🇩🇪 Germany – Remote

💵 €55k - €65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VIAFON GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

📣 Marketing

🤖 Artificial Intelligence

📡 Telecommunications

Marketing • Artificial Intelligence • Telecommunications

VIAFON GmbH is Germany's contact center specialist that builds and operates high-competence teams for B2B telemarketing, direct sales and customer service. The company provides scalable inbound and outbound sales and service operations, quality assurance and customer-insight programs through its vialine quality assurance unit, and integrates AI-driven tools and training to improve contact quality and efficiency. VIAFON serves clients from mid-market to market leaders with a focus on measurable improvements in sales conversion, customer satisfaction and operational quality.

📋 Description

• Manage your own client portfolio independently • Serve as the primary contact for clients and ensure a trusted working relationship • Conduct regular reviews and strategically develop client relationships • Organize client visits and represent the company professionally externally • Act as the central point of contact and oversee all relevant client matters • Take responsibility for appointment‑setting and sales projects • Coordinate ongoing processes and ensure smooth implementation • Identify optimization opportunities and further develop client‑specific processes • Monitor timelines, quality, and results • Identify up‑ and cross‑selling opportunities and grow existing accounts • Work on strategic account plans and contribute to revenue development • Identify risks early and develop proactive customer retention measures • Own project budgets and financial KPIs • Monitor revenue, invoicing, and project performance • Work with data and make informed decisions

🎯 Requirements

• Experience in relationship management, account management, or sales • Strong negotiation skills • Excellent communication skills • Strategic thinking • Analytical skills and a strong affinity for numbers • Independent, structured, and solution‑oriented working style • Confident and professional demeanor with clients • Ability to efficiently manage multiple projects simultaneously and set priorities • Motivation to take ownership and grow together with VIAFON

🏖️ Benefits

• 100% remote work (home office) • A secure permanent position • Attractive compensation model (base salary plus commission) • An onboarding mentor (training on the job) • Structured onboarding • An open company structure that values transparency • Predictable and family‑friendly working hours • Remote work from anywhere in Germany • Option to work from the Berlin office