Relationship Manager

🕒 July 9

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VIAFON GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

🤝 B2B

🤖 Artificial Intelligence

📡 Telecommunications

B2B • Artificial Intelligence • Telecommunications

VIAFON GmbH is Germany's contact center specialist that builds and operates high-competence teams for B2B telemarketing, direct sales and customer service. The company provides scalable inbound and outbound sales and service operations, quality assurance and customer-insight programs through its vialine quality assurance unit, and integrates AI-driven tools and training to improve contact quality and efficiency. VIAFON serves clients from mid-market to market leaders with a focus on measurable improvements in sales conversion, customer satisfaction and operational quality.

📋 Description

• Build and develop customer relationships • Independently manage your own customer portfolio • Serve as the primary point of contact for our clients and ensure a trusting collaboration • Conduct regular reviews and strategically advance customer relationships • Organize client visits and represent our company professionally externally • Act as a central interface and always maintain an overview of all relevant client matters • Successfully manage projects • Own exciting scheduling and sales projects • Coordinate ongoing processes and ensure smooth implementation • Identify optimization potential and actively develop client-specific processes • Monitor timing, quality, and results at all times • Actively shape growth • Identify up- and cross-selling opportunities and expand existing accounts • Work on strategic account plans and actively contribute to revenue development • Detect risks early and develop proactive measures for long-term client retention • Take on financial responsibility • Own budgets and financial KPIs for your projects • Monitor revenue, invoicing, and project performance • Work data-driven and make well-founded decisions

🎯 Requirements

• Experience in Relationship Management, Account Management, or Sales • Strong negotiation skills and excellent communication abilities • Strategic thinking combined with analytical understanding and comfort with numbers • Independent, structured, and solution-oriented work style • Confident and professional manner when dealing with clients • Ability to manage multiple projects efficiently and prioritize tasks • Motivation to take on responsibility and grow with us

🏖️ Benefits

• 100% home office • A crisis-proof job with permanent employment • An attractive compensation model (base salary plus commission) • An onboarding buddy by your side (training on the job) and a structured onboarding • An open company structure that values transparency • Predictable & family-friendly working hours • Your four walls, our equipment: Germany-wide home office or the option to work directly from our Berlin office (feel free to check it out on our website!)