Manager, Participant Transaction

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Lead day-to-day operations and ensure adherence to service-level agreements, quality standards, regulatory requirements, and internal controls • Manage team performance through regular feedback, coaching, development planning, performance management, and succession planning • Drive recruitment, onboarding, training, employee engagement, and capability development • Identify and implement process improvements that enhance efficiency, quality, customer experience, scalability, and cost effectiveness • Monitor operational performance, capacity, backlogs, and system dependencies to minimize service disruptions and processing delays • Proactively identify, assess, mitigate, and escalate operational, compliance, technology, and customer-impacting risks • Coordinate with cross-functional teams, technology partners, support functions, auditors, and senior leaders • Provide timely and accurate reporting and analysis of business drivers, key performance indicators, service metrics, risk indicators, and productivity measures • Analyze performance trends, conduct root-cause analysis, and implement corrective and preventive actions • Support forecasting, capacity planning, budgeting, resource allocation, and long-term operational planning • Lead governance routines, business reviews, audits, compliance reviews, and timely closure of identified actions • Maintain standard operating procedures, controls, documentation, and business continuity plans • Lead projects and change initiatives from planning through implementation • Maintain confidentiality and protect customer, employee, and business information • Foster a culture of accountability, collaboration, inclusion, customer focus, and continuous improvement

🎯 Requirements

• Strong knowledge of defined contribution plan operations, regulatory requirements, and industry practices • Strong knowledge of the Internal Revenue Code, ERISA, and applicable regulations governing defined contribution plans • Strong people-leadership skills, including coaching, performance management, delegation, conflict resolution, and talent development • Excellent stakeholder-management, influencing, negotiation, and relationship-building skills • Strong operational-risk and control mindset • Strong analytical, critical-thinking, problem-solving, and decision-making capabilities • Ability to interpret data and translate findings into clear, actionable recommendations • Strong project-management and change-management capabilities • Excellent written, verbal, presentation, and facilitation skills • Self-motivated, proactive, accountable, and results-oriented • Ability to manage multiple priorities and make sound decisions under pressure • Strong attention to detail and commitment to accuracy, quality, and compliance • Ability to learn new processes, systems, policies, and procedures quickly • Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook; experience with reporting or data-visualization tools is preferred • Open to work in late night shifts if required • 8 years of experience in the US Retirement Industry • 6 years of experience in DC is preferable • Minimum 2 years in a lead role • Graduate or a Master's Degree in any discipline

🏖️ Benefits

• Flexible work environment • Fluid career paths • Internal mobility opportunities • Well-being and work-life balance support • Welcoming and inclusive work environment • Employee volunteering opportunities