Post-Sales Analyst

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Empregga

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Empregga is a platform that connects companies needing to hire with specialized recruitment and selection agents. The company's goal is to facilitate the hiring process by bringing together employers and talented candidates.

📋 Description

• Provide post-sale follow-up for machinery and equipment • Maintain close relationships with assigned customers • Monitor maintenance requests, technical assistance and parts requirements • Receive, log and track customer service tickets and requests • Perform follow-up on services and ensure timely responses to customers • Support the sales team with post-sales related requests • Track quotes, orders and completed services • Identify sales opportunities for parts, services and maintenance • Update customer information and service history in the system • Prepare reports and monitor post-sales KPIs • Work on issue resolution to ensure customer satisfaction and retention

🎯 Requirements

• Experience in post-sales, customer service or technical support • Experience with heavy equipment / “yellow goods”, construction equipment or the machinery sector is preferred • Knowledge of maintenance processes and parts management is a plus • Good verbal and written communication skills • Organized, proactive and able to follow up on requests • Basic to intermediate knowledge of Excel and management/ERP systems • Education: University-level education • 1 to 3 years of professional experience

🏖️ Benefits

• Transportation allowance • Meal allowance of BRL 770.00