Customer Sales Representative

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eRecruiter

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

eRecruiter is a leading talent acquisition firm focused on redefining the recruitment landscape in Africa. They specialize in providing tailored recruitment solutions, outsourcing, payroll services, and HR advisory to various sectors including technology, pharmaceuticals, FMCG & retail, and financial services. With a commitment to understanding the unique hiring challenges in Africa, eRecruiter partners with businesses of all sizes to find the right talent for their needs.

📋 Description

• Confirm customer orders promptly and follow up with unreachable customers • Engage undecided customers using product knowledge and consultative selling techniques • Convert customer interest into confirmed orders • Follow up with customers scheduled for delivery • Update customer and order statuses accurately in the CRM • Respond to customer enquiries, complaints, and repeat orders via WhatsApp • Capture WhatsApp and social media orders into the CRM • Maintain accurate product pricing information on WhatsApp Business • Collect and share customer feedback and testimonials • Maintain records of customer interactions, orders, payment status, delivery status, and related information • Monitor outstanding orders and escalate unusual patterns, data discrepancies, and unresolved delivery issues • Coordinate customer returns and replacements • Follow up with delivery agents on dispatched orders • Use Google Maps to verify delivery distances and logistics costs where required • Monitor product availability and communicate potential stock shortages • Prepare daily reports on calls, confirmed orders, delivery follow-ups, and outstanding issues • Participate in team meetings and complete assigned follow-up actions

🎯 Requirements

• 2–3 years of experience in sales, telesales, customer service, call centre operations, or e-commerce • Experience in Cash-on-Delivery (COD) e-commerce or a high-volume call centre environment is an advantage • Minimum qualification of OND • Strong verbal communication and telephone selling skills • Experience using CRM systems and maintaining accurate customer records • Proficiency with WhatsApp Business and managing multiple customer conversations • Basic knowledge of Microsoft Excel or Google Sheets • Strong organisational and time-management skills • Ability to work independently in a remote environment • Stable internet connection, functional smartphone, and suitable home workspace