Customer Success Manager

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Tenable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Tenable is a cybersecurity company focused on providing exposure management solutions. Its Tenable One platform offers comprehensive visibility into an organization's attack surface, helping businesses anticipate and prevent likely cyber attacks by effectively communicating and managing cyber risks. Tenable's solutions include vulnerability management, cloud security, OT/IoT security, and identity exposure management. The company is recognized for its excellence in vulnerability management, offering leading solutions that integrate various security aspects such as Active Directory compliance, cyber insurance, and zero trust environments. Tenable is a trusted partner for more than 44,000 customers worldwide, providing advanced insights and intelligence through Tenable Research, making it a leader in managing the modern attack surface across IT and OT infrastructures.

📋 Description

• Execute foundational customer success strategies to ensure customer satisfaction • Build and maintain strong customer relationships • Provide proactive support and drive measurable outcomes • Conduct discovery conversations to identify customer goals and pain points • Lead customers through the onboarding process • Monitor customer health metrics and adoption trends • Collaborate with internal teams to address customer needs • Serve as the primary point of contact for account escalations

🎯 Requirements

• BA/BS degree or equivalent work experience • 5+ years in customer-facing roles, including 3+ years in account management or sales • Proven experience working with SaaS solutions • Strong relationship management skills • Demonstrated success in meeting renewal and expansion targets • Analytical mindset with experience leveraging customer data • Exceptional verbal and written communication skills • Proficiency with Salesforce.com and Google Suite • Strong organizational skills • Familiarity with customer success methodologies • Must be fluent in Spanish and English.

🏖️ Benefits

• Health insurance • Wellness programs • Professional development opportunities • Paid time off • 401(k) matching