Customer Success Team Lead

🕒 June 28

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Lead the execution of our customer retention and growth strategy across Australia and New Zealand. • Partner with the Head of Customer Success to translate strategy into action. • Own team performance against key commercial outcomes. • Monitor and interpret customer success performance indicators. • Build strong cross-functional partnerships with Product, Marketing, Analytics, Revenue Operations, and Sales. • Manage dependencies, remove blockers, and proactively escalate risks. • Provide leadership, coaching, and accountability across the ANZ Customer Success team. • Represent ANZ Customer Success in cross-functional forums.

🎯 Requirements

• Proven experience leading Customer Success, Account Management, or commercial teams within a SaaS or subscription-based business. • Strong commercial acumen. • A track record of leading cross-functional initiatives from planning through to delivery. • Confidence working with data and performance metrics. • Experience building trusted relationships across teams and influencing stakeholders in a matrix environment. • Strong people leadership skills. • A proactive, initiative-driven approach with the ability to navigate ambiguity. • Excellent communication skills. • Experience working in a scaled, data-driven Customer Success environment; experience with platforms such as Vitally is advantageous. • Strong understanding of SMB customer behaviour.

🏖️ Benefits

• Work-life balance • Additional annual leave • Professional development budget • Annual wellness allowance