NICE
5001 - 10000 employees
Founded 1991
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Customer Success Manager
🕒 May 21
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NICE
5001 - 10000 employees
Founded 1991
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
📋 Description
• Ensure customers feel supported and guided through their journey with Cognigy’s products • Leverage extensive experience with enterprise software solutions • Expertly identify customer needs and coordinate solutions • Provide authoritative assessments and advice on our solutions • Engage with enterprise executives to articulate strategic business value • Define and track customer success metrics • Design and implement effective customer retention strategies • Craft compelling sales proposals for products and services • Work closely with sales and technical teams to drive customer loyalty
🎯 Requirements
• At least 5 years of experience in the software industry as a Customer Success Manager • CCaaS, AI or conversational AI a MUST • A deep understanding of what constitutes strategic business value in the software industry • Exceptional communication skills, both written and oral • Empathetic to customer needs with a user-centric approach • An analytical and structured approach to problem-solving • Openness to travel up to 20% of the time within USA • A robust understanding of business and IT processes, particularly SaaS models • Motivated individual with a genuine interest in AI technology
🏖️ Benefits
• Join an ever-growing, market disrupting, global company • Work in a fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations
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