Customer Success Manager, Warehouse Automation

🕒 May 1

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Locus Robotics

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🚗 Transport

🏢 Enterprise

💰 $117M Series F on 2022-11

Artificial Intelligence • Transport • Enterprise

Locus Robotics is a company specializing in warehouse automation with an intelligent, AI-driven, enterprise-grade robotics platform. Their autonomous mobile robots (AMRs) are designed to enhance warehouse productivity, operational efficiency, and workplace safety. Offering solutions such as picking, putaway, transport, and mezzanine management, Locus Robotics aims to boost warehouse productivity 2-3 times and reduce labor costs. With a strong foundation in robotic technology and warehouse operations, they provide seamless integration with warehouse management systems and adapt to various environments, including brownfield and greenfield sites.

📋 Description

• Oversee daily operations at customer sites, ensuring seamless Locus robots functionality. • Support project management, technical delivery, and customer relationship-building to ensure successful, scalable, and high-performing robotic solutions. • Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders. • Responsible for the full lifecycle of Locus Robotics warehouse automation deployments, managing everything from planning and installation to post-launch support. • Perform post-project evaluations to capture lessons learned and identify areas for continuous improvement and expansion. • Support on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and support tickets (Salesforce). • Act as the primary technical escalation point, providing both on-site and remote support for troubleshooting, mapping, and system improvements.

🎯 Requirements

• Bachelor’s degree in Industrial Engineering, Computer Science, Information Systems, Business Administration, Project Management, or related technical field. • 3+ years of hands-on experience with Project Management. • 3+ years of experience with WMS (Warehouse Management Systems). • 3 + years of experience in 3PL, logistics and supply chain. • Proficiency with Microsoft Office Suite, including PowerPoint • Strong experience managing outward-facing project teams involving dedicated cross functional staff, client resources, and outside vendors. • Understanding of network technology, such as routers, WIFI, switches, and firewalls. • A valid passport for APAC travel  and a valid driver’s license are required. • Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization. • Ability to travel to customer sites across the APAC region, with a primary focus on Australia and occasional travel to New Zealand, Singapore, and Japan. • Must be based in Sydney or Melbourne, Australia, and legally authorized to work in Australia without sponsorship now or in the future.

🏖️ Benefits

• A valid passport and a valid driver’s license are required. • This role requires travel within Australia and APAC countries..  Travel outside of Australia would likely be 10% per year.