Functional Analyst Specialist – Salesforce

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🔥 27 minutes ago

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Everymind

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

Everymind is a mental health support organization dedicated to providing accessible resources and services for individuals seeking mental wellness. They focus on creating community-driven programs and initiatives that promote mental health awareness, prevention, and support, aiming to foster a culture of well-being and resilience in society.

📋 Description

• Act as a Salesforce Functional Analyst using Communications Cloud. • Elicit, analyze, and document business requirements together with the technical team and business areas. • Translate business needs into clear functional requirements for implementation in Salesforce. • Perform functional configuration of the Salesforce platform (flows, objects, fields, validation rules, layouts, and declarative automations). • Support the technical team in the functional detailing and validation of proposed solutions. • Assist in refinements, functional alignments, and support the project's agile ceremonies alongside the Project Lead. • Ensure solutions adhere to the client's business processes and Salesforce best practices. • Support functional testing, user acceptance testing (UAT), and go-live follow-up.

🎯 Requirements

• Experience with Salesforce as a Functional Analyst or in an equivalent role. • Experience in eliciting and documenting functional requirements. • Experience in Salesforce projects for medium- and high-complexity corporate environments. • Functional knowledge of Salesforce Sales Cloud and/or Service Cloud. • Experience or strong familiarity with Salesforce solutions for the Telecom industry (Communications Cloud). • Ability to act as a bridge between business and technology. • Experience in agile environments (Scrum or Kanban). • Proactivity, autonomy, and a collaborative attitude. • Excellent communication and relationship skills with both technical and business stakeholders.

🏖️ Benefits

• Health insurance • Dental insurance • Life insurance • Meal and/or food allowance • Childcare assistance • Birthday day off • Total Pass (transportation benefit) • Work-from-home allowance • Zenklub (mental health support)