Tier 2 Technical Support Engineer

May 7

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Evident

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The only fully-automated, fully-digital insurance verification solution to reduce enterprise risk, spend, and effort.

identity verification • personal data security • insurance verification • risk management • background checks

51 - 200

Description

• Act as an initial and escalation point of contact for clients, handling support cases via ticket and email submission • Communicate issues in a manner that is easily understood by both technical and non-technical stakeholders (Internal and External) • Identify and proactively address high-level trends, triaging competing demands to ensure the right items get worked on at the right time • Maintain and build client trust • Work cross-functionally with Customer Success Managers and Product Managers • Identify and implement solutions for working more efficiently • Update the company knowledge base with tips and brief documents

Requirements

• Bachelor’s Degree • 3+ years of experience working in a customer-facing role such as Support, Customer Success, or Implementation for a SaaS company • Strong desire to be in a Customer-facing role with professional phone skills, a proactive mindset, and the ability to articulate problems effectively • Strong analytical and problem-solving skills • Fluent English speaker • Experience or desire to learn technologies such as SQL, Python is a plus • Experience in the Insurance Industry is a plus

Benefits

• Fully remote position within the US • Competitive salary • Opportunity to work in a VC-backed startup environment