Onboarding Coordinator

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🕒 May 21

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Call on prospective patients daily and schedule them for assessments with our Onboarding Specialists • Handle inbound calls from both patients and referral sources • Accountable for daily and weekly goals for assessments scheduled • Communicate effectively with patients • Work independently and also as a key member of the entire team • Maintain constant contact with referral sources, Onboarding Specialists, and other internal associates • Place scheduled assessments on the Onboarding Specialist calendar • Document all calls, tasks and appointments in Salesforce • Create positive first impression of AnewHealth/ExactCare and the unique services we provide • Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls • Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed • Embody AnewHealth’s Core Values in all communications and interactions • Other duties as assigned

🎯 Requirements

• Associate’s degree in a related field, or equivalent experience to justify an exception • Previous sales, marketing, or customer service experience • Previous outbound/inbound call center or scheduling experience, including cold calling (preferred) • Knowledge of sales processes, healthcare products and industry, preferred • Energetic yet compassionate phone skills required • Great problem-solving ability • Highly motivational and possesses persuasion skills • Ability to stay extremely organized • Capable of prioritizing and multi-tasking • Self-starter with little to no supervision needed • Excellent communication skills; oral, written, facilitation and presentation • Proficient in MS Office Suite, Salesforce or similar software

🏖️ Benefits

• medical/dental/vision • flexible spending • company-paid life insurance and short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays