Customer Support Manager

March 19

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Exely - Direct Drive for Your Hotel Sales

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Dedicating ourselves to your growth in direct bookings, brand loyalty, and team expertise.

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Description

• Teach clients how to work with the Exely platform. • Provide strong support by processing clients’ requests via calls, emails (ex. the bring meaning of the reports, how to settle product) proficiently in Indonesian and English. • Handle the feedback from clients and transfer technical requests to the 2nd support line. • Check that our products are working correctly on the client-side. In case of finding mistakes, create and send to a client a list of recommendations for proper work.

Requirements

• Though this is 100% remote, you must be based in Yogyakarta. • At least 1-year experience within the customer service of an IT-company or call-center. • Experience within the hospitality or technology industry for hoteliers would be your advantage. • Strong communication skills, both written and verbal Indonesian and English. • Customer-centric approach, developed EQ, high level of stress resistance. • Comfortable with CRM and computer software. • Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

Benefits

• Competitive salary based on your experience. • Commissions based on KPI. • Laptop and headset for work. • Health insurance after probation period (3 months). • You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings. • The start-up environment is fast-paced and constantly growing, with full support from our established international team. • English Speaking Club with colleagues from around the world. • Online & Offline camps, workshops, and gatherings. • Network with colleagues from all over the world (Random Coffee Program).