Relationship Manager – Manufacturing, Technology, Financial Services

🕒 May 22

🇺🇸 United States – Remote

💵 $68k - $112k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Develop relationships with client by researching and understanding business needs, responding to client requests, and being the liaison between the client and internal departments • Create and maintain strategic account plans for top clients within portfolio • Support the renewal of existing business with the Client Development Executive • Responsible for client retention activities and ongoing satisfaction • Generate client advocacy that can be used in the market • Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation • Maintain and expand relationships within client network across various buyer personas • Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels • Lead client briefings, quarterly business reviews and executive summaries • Collaborate with Customer Success team for data quality best practices and address gaps/opportunities • Inform and educate clients on new and existing projects/products • Create and refer leads to Client Development Executive

🎯 Requirements

• Bachelor's degree or equivalent experience • 3+ years complex relationship management related experience • Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA) • Experience with consultative sales, customer service and project management • Ability to travel

🏖️ Benefits

• Great compensation package including uncapped commission • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays