Extend Your Team
201 - 500 employees
Founded 2020
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.
Customer Support Specialist – Digital Banking
Job not on LinkedIn
🕒 February 26
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Extend Your Team
201 - 500 employees
Founded 2020
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.
📋 Description
• Serve as a frontline point of contact for customers via phone and email • Support customers with day-to-day account questions • Follow documented procedures to resolve standard customer issues • Assist with Reg E–related customer inquiries • Accurately document all customer interactions • Identify potential fraud or risk signals during customer interactions • Collaborate with internal teams by providing clear case notes
🎯 Requirements
• 2+ years of experience in customer support or operations supporting U.S. consumer banking products • Experience handling phone and email support in a regulated financial services environment • Working knowledge of ACH deposits and withdrawals • Strong verbal and written communication skills • Solid attention to detail and ability to follow procedures accurately • Experience using customer support tools such as Zendesk or similar
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development
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