Retail Account Manager

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Logo of Face Reality

Face Reality

51 - 200 employees

Founded 2005

💄 Beauty

🛍️ eCommerce

📚 Education

💰 Private Equity Round - Face Reality Skincare on 2022-09

Beauty • eCommerce • Education

Face Reality is a skincare brand focused on acne treatment and prevention, offering a clinically-backed Clear Skin Method™, acne-safe product lines, and personalized at-home routines. They operate an eCommerce storefront selling cleansers, serums, moisturizers, spot treatments, sunscreens and kits, and they support a network of certified Acne Experts with in-clinic treatments, certification training, and professional resources. The company emphasizes proven results, customer testimonials, and education for both consumers and skincare professionals.

📋 Description

• Own and execute account plans across assigned strategic partners (e.g., national facial bars, multi-location clinics, and key pro accounts) • Identify and drive opportunities for revenue growth, SKU expansion, and increased average order value (AOV) • Analyze sales performance, sell-through trends, and account behavior to inform strategy and action plans • Drive retail performance at the door level through education, merchandising guidance, and promotional strategy • Partner with Education to execute Train-the-Trainer (TTT), in-person trainings, and virtual learning programs that support sell-through • Build strong relationships with key stakeholders including founders, operators, lead estheticians, and field leadership • Conduct account visits, business reviews (QBRs), and in-field + virtual trainings to drive alignment and accountability • Support new door openings with strong onboarding, opening orders, and launch execution • Plan and execute product launches, promotions, and seasonal campaigns to drive incremental revenue • Partner cross-functionally (Sales, Marketing, Education, Operations) to ensure seamless rollout and execution • Monitor and adjust strategies based on performance, feedback, and market trends • Partner closely with National Accounts Manager to align on account strategy • Act as a voice of the customer internally—sharing insights, opportunities, and risks • Support broader team initiatives including CRM excellence, pipeline visibility, and process adherence.

🎯 Requirements

• 5–8+ years of experience in B2B sales, account management, or field sales within skincare, aesthetics, or beauty • Valid Esthetician or Cosmetology license • Valid drivers license • Strong experience driving retail performance and/or multi-location account growth • Proven ability to manage complex accounts and influence cross-functional stakeholders • Experience in education-driven selling environments (esthetician, facial bar, or clinical preferred) • Ability to travel up to 75% • Highly organized with strong analytical and problem-solving skills • Energetic, self-starter mindset with a passion for skincare and partner success.

🏖️ Benefits

• Full benefits package

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