Farmer's Business Network, Inc. is an independent agricultural tech and commerce platform and farmer-to-farmer network that helps its members make confident decisions to ensure the economic viability of their farms and work toward a sustainable future.FBN is an advocate for family farmers and ranchers, and does whatever it takes to help farmers become more prosperous - whether it's through data science-driven agronomic insights about their fields, providing farm inputs through its e-commerce store, helping farmers sell their crop more intelligently and independently, or providing them with health or crop insurance. FBN arms farmers with the tools they need to make the best decisions for their business, their families and the planet.See the most commonly asked questions about Farmers Business Network: https://faq.fbn.com/s/Follow Us @twitter.com/FBNFarmersfacebook.com/pages/Farmers-Business-Network/391276821026384instagram.com/fbnfarmers/

Farmer's Business Network, Inc.

Customer Success & Support

• Ensure farmers receive a world-class, effortless customer experience throughout their transactions
• Promote efficiency, self-service, and an effortless customer experience
• Coordinate and execute order fulfillments and customer delivery communications
• Develop local expertise and customer relationships
• Execute proactive and effective mobile-first farmer onboarding
• Lead unique onboarding experiences for farmers
• Work to implement strategic projects for customer retention
• Utilize custom-built tools to track farmer health and identify gaps in service
• Handle, respond, and resolve customer complaints
• Collaborate with business unit owners to ensure service of farmers
• Help drive attendance to and execute at FBN events
• Develop competency with the FBN data analytics product
• Support farmers with data uploading within the FBN system upon request

Customer Experience Representative

Product Manager

• Envision and craft digital experiences that help farmers purchase the right inputs for their farming and ranching operations
• Develop reliable, objective, and collaborative guides for customers' inputs purchasing journeys
• Empower key service providers in the agricultural landscape to collaborate closely with customers
• Create agronomic, veterinary, and nutrition science infused inputs purchasing experiences
• Drive the end-to-end product life cycle
• Conduct customer interviews and gather insights
• Ensure seamless execution of product strategy
• Work with cross-functional teams
• Use rapid experimentation to learn and iterate

Senior E-Commerce Product Manager

• Responsible for the service, support, engagement and growth of all Market Advisory Light subscribers and FBN BR self directed brokerage accounts
• Support role to the Risk Management Advisors
• Become an internal expert on market-leading Farm Marketing Risk Management and tracking software
• Improve customer education and engagement with FBN crop marketing products
• Collect and enter Light customer data
• Manage margin and position risk
• Execute brokerage obligations
• Maintain working relationships with FCM’s
• Deploy to the field on an as-needed basis

Remote Jobs at Farmer's Business Network, Inc.

Farmer's Business Network, Inc.

Customer Experience Representative

Farmer's Business Network, Inc.

Senior E-Commerce Product Manager

Farmer's Business Network, Inc.

Sales Support Specialist, Market Advisory

Farmer's Business Network, Inc.