Customer Experience & Insights Analyst, Mid-level

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FCamara Consulting & Training

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🤖 Artificial Intelligence

Consulting • eCommerce • Artificial Intelligence

FCamara Consulting & Training is a Brazilian multinational firm specializing in digital transformation and consulting services. With over 17 years in the market, FCamara's ecosystem focuses on innovation, e-commerce, digital strategy, and the integration of technology solutions such as artificial intelligence and cybersecurity. The company collaborates with a variety of sectors including retail, healthcare, finance, and logistics, empowering more than 1,000 businesses to evolve in the digital realm.

📋 Description

• Load, validate and maintain databases in the Qualtrics platform. • Design and configure satisfaction, experience and market surveys using Qualtrics. • Develop dashboards and management panels to monitor KPIs and results. • Perform quantitative and qualitative analyses of survey results. • Conduct analysis of comments and open-ended responses, identifying trends, opportunities and pain points. • Execute and monitor survey distributions to different audiences. • Monitor surveys in the field, ensuring quality and adherence to schedules. • Prepare periodic Excel reports with indicators, field status and consolidated results. • Support business areas in interpreting results and identifying improvement opportunities. • Ensure the quality, integrity and consistency of collected data.

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, Statistics, Psychology, Social Sciences, Engineering, Technology or related fields. • Experience with the Qualtrics platform. • Knowledge in designing and managing market, satisfaction or customer experience surveys. • Intermediate to advanced Excel. • Experience creating dashboards and executive reports. • Knowledge of data analysis and interpretation of metrics/KPIs. • Experience with open-text analysis and comment categorization is a plus.

🏖️ Benefits

• Professional development / training • Flexible working hours • Learning and knowledge-sharing culture • Diversity and inclusion