Senior ServiceNow Consultant – ITSM, Trusted Advisor / PO

🔥 16 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FCamara Consulting & Training

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

FCamara Consulting & Training is a Brazilian multinational firm specializing in digital transformation and consulting services. With over 17 years in the market, FCamara's ecosystem focuses on innovation, e-commerce, digital strategy, and the integration of technology solutions such as artificial intelligence and cybersecurity. The company collaborates with a variety of sectors including retail, healthcare, finance, and logistics, empowering more than 1,000 businesses to evolve in the digital realm.

📋 Description

• Act as the client’s Trusted Advisor, understanding business needs and translating them into requirements for technical teams • Serve as the bridge between business and technical teams, ensuring alignment among expectations, solutions, and deliverables • Support the definition of the ServiceNow implementation and evolution strategy, focusing on the ITSM module • Lead the discovery, refinement, and prioritization of requirements, applying a consultative approach and focusing on business value • Follow the development lifecycle, ensuring adherence to requirements, timelines, and delivery quality • Support functional architecture discussions, ensuring best practices and alignment with the ServiceNow framework • Facilitate stakeholder meetings, including alignment sessions, backlog refinement, status reports, and executive presentations • Identify opportunities for continuous improvement, automation, and process optimization on the platform • Work closely with the client as a PO/Functional Consultant, focused on value and outcomes

🎯 Requirements

• Solid experience as a ServiceNow Consultant, with a focus on the ITSM module • Experience serving as an interface between business and technology teams • Experience with requirements gathering and management, backlog management, and enhancement requests • Strong communication skills with stakeholders at different levels, from technical teams to executives • Strategic and analytical mindset to propose business-aligned solutions • Experience working in complex corporate environments with multiple teams involved • Knowledge of ServiceNow solutions across multiple modules • ITSM module certification (optional) • Experience with portals and front-end frameworks such as React or Angular

🏖️ Benefits

• The company offers initiatives and social programs that promote professional development, including the Orange Juice tech community, the Professional Training Program, a leadership school, and partnerships with NGOs and EdTech companies • An inclusive environment where diversity, respect, and ethics are core company values