ServiceNow Consultant – GenAI

Job not on LinkedIn

🔥 21 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mollica IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

📋 Description

• Lead discovery workshops and identify high-value AI and GenAI use cases for ServiceNow ITSM • Assess process maturity, knowledge quality, historical data, integrations, and governance requirements • Define requirements for AI solutions, including prompts, grounding sources, workflow integrations, feedback mechanisms, and acceptance criteria • Support the definition of AI governance frameworks, considering data privacy, access controls, transparency, monitoring, testing, and auditing • Work alongside architects and developers to implement approved AI solutions on the ServiceNow platform • Validate the quality and accuracy of responses, as well as the business outcomes of AI solutions • Define success metrics, adoption strategies, pilot programs, and continuous improvement plans • Lead presentations, demonstrations, and executive discussions related to AI initiatives • Support Responsible AI practices and ensure compliance with corporate standards • Drive AI adoption and maximize the value of investments in ServiceNow AI solutions • Perform other routine activities related to the department

🎯 Requirements

• Extensive experience with ServiceNow and ITSM process consulting • Experience defining AI and Generative AI use cases in ServiceNow environments • Experience with AI/GenAI strategy, business case development, and process assessment • Knowledge of AI Governance, Responsible AI principles, and human-in-the-loop controls • Experience gathering requirements for AI-based solutions, including prompts, grounding strategies, and workflow integrations • Strong knowledge of ServiceNow platform capabilities, ITSM processes, and ServiceNow AI solutions • Experience identifying AI-driven productivity improvement opportunities with stakeholders • Strong communication, facilitation, and stakeholder management skills • Ability to work collaboratively with architects, developers, and business leaders • Analytical mindset and strong problem-solving skills • Experience working in Agile environments • Bachelor’s degree completed • Advanced or fluent spoken English • Preferred: Experience with ServiceNow Now Assist and Virtual Agent • Preferred: Experience with Azure OpenAI or other Generative AI platforms • Preferred: Education or experience in Data Science, Machine Learning, or Conversational AI • Preferred: Experience in the Utilities or Energy sector • Preferred: ServiceNow AI-related certifications • Preferred: ServiceNow CIS-ITSM certification • Preferred: Knowledge of Knowledge Management and Service Operations processes • Preferred: Experience supporting AI adoption and Change Management initiatives • Preferred: ServiceNow Certified System Administrator (CSA) • Preferred: ServiceNow Certified Implementation Specialist (CIS-ITSM) • Preferred: ServiceNow AI certifications • Preferred: ITIL Foundation v4 • Preferred: Microsoft Azure AI Fundamentals (AI-900) • Preferred: Generative AI or Responsible AI certifications

🏖️ Benefits

• Medical insurance for employees and dependents, with nationwide coverage through Bradesco or Unimed • Dental insurance with nationwide coverage • Meal voucher or food allowance, at the employee’s choice • Childcare assistance • Life insurance for employees and dependents • Gympass for employees and dependents • EAP (Employee Assistance Program), including financial, legal, social, and psychological assistance, available 24 hours a day, 7 days a week • Discounts and special rates at universities and language schools • Discounts on banking fee packages and special rates with Itaú and Bradesco • Payroll-deducted loan option • Reimbursement program for selected external certifications • Online and in-person training and development platform covering soft skills, technologies, and professional domains across more than 15,000 topics • Long-service awards • Employee referral bonus for each successful new hire • Fit4life program to encourage physical activity • International opportunities, with the possibility of applying for positions abroad • And more