Senior ServiceNow Process Consultant

Job not on LinkedIn

🔥 9 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mollica IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

📋 Description

• Lead discovery workshops with business stakeholders and IT teams • Analyze current processes and define future-state operating models • Document business requirements, user journeys, personas, business rules, and KPIs • Translate requirements into epics, features, user stories, and functional specifications • Design ITSM processes aligned with ITIL best practices and organizational objectives • Define acceptance criteria and support backlog prioritization activities • Identify automation and AI opportunities to improve operational efficiency • Collaborate with architects, developers, testers, and project teams throughout the delivery lifecycle • Support sprint reviews, functional testing, UAT activities, and stakeholder validation • Support change management, training, process adoption, and production readiness activities • Develop process documentation, operating procedures, and governance standards • Lead continuous improvement initiatives for ITSM processes and workflows • Perform other duties and activities related to the function

🎯 Requirements

• Extensive experience in ITSM process consulting and ServiceNow implementations • Experience leading discovery workshops and gathering business requirements • In-depth knowledge of ITIL processes and IT Service Management best practices • Experience with Incident, Problem, Change, Request, Knowledge, and Service Level Management • Experience translating business requirements into user stories and functional specifications • Strong stakeholder management and facilitation skills • Experience with transformation and process improvement initiatives in ServiceNow • Knowledge of Agile methodologies and delivery frameworks • Strong analytical and problem-solving skills • Excellent communication and documentation skills • Completed university degree required • Advanced or fluent spoken English • ServiceNow Certified System Administrator (CSA) certification preferred • Certified Implementation Specialist – ITSM (CIS-ITSM) certification preferred • ITIL Foundation v4 or ITIL Managing Professional certification preferred • Agile certification preferred • Business Analysis certification preferred • Experience with Process Automation and Workflow Design preferred • Experience with AI/GenAI solutions within ServiceNow preferred • Experience in the Utilities or Energy sector preferred

🏖️ Benefits

• National medical coverage through Bradesco or Unimed for employees and dependents • National dental coverage • Meal voucher or food voucher, at the employee’s choice • Childcare assistance • Life insurance for employees and dependents • Gympass for employees and dependents • EAP (Employee Assistance Program), including financial, legal, social, and psychological assistance, available 24 hours a day, 7 days a week • Discounts and special rates at universities and language schools • Discounts on banking packages and special rates with Itaú and Bradesco • Payroll-deducted loan option, with installments deducted directly from the employee’s salary • Reimbursement program for selected external certifications • Online and in-person learning and development platform covering soft skills, technologies, and professional domains across more than 15,000 topics • Service anniversary awards • Employee referral bonus • Fit4life — program encouraging physical exercise, with an online functional training schedule • Opportunities to apply for positions abroad, both within and outside Latin America • And more