Account Director

Job not on LinkedIn

October 27

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

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HireRight

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HR Tech • Recruitment • Compliance

HireRight is the world's largest global provider of background screening solutions, offering a comprehensive range of services that help organizations hire the right people for the right opportunities. With a focus on accuracy and compliance, HireRight provides pre-employment background checks, identity verification, and various due diligence services to both local and global businesses. Their innovative approach and extensive integration capabilities streamline the recruitment process, ensuring the best talent is identified and hired efficiently.

1001 - 5000 employees

👥 HR Tech

🎯 Recruiter

📋 Compliance

💰 Private Equity Round on 2018-07

📋 Description

• Overall responsibility for managing the customer relationship (communications, expectations, key stakeholder relationships sponsorship, governance) • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services. • Acting as a liaison between internal product and services teams and the customer with a focus on communicating features, process and road-map and how they influence customer activities. • Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight. • Working closely with Implementation Services to facilitate transitions following initial or re-implementations. • Monitoring and facilitating the customer’s adoption of our services and time to revenue. • Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references. • Keeping customers informed of process and procedural changes. • Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile • Continually take the pulse of customer’s business via analytics, KPI and customer meetings. • Ensure customer is taking advantage of all materials, training, user groups, and communications available to them. • Understand the competitor foothold within customer, if any. • Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty. • Operates within a globally, matrix environment. • Act as a mentor to Key Account Manager and Sr. Key Account Managers.

🎯 Requirements

• 7+ years of Account Management or Sales experience (or equivalent) in a company with 1,000 or more employees working with large, complex, customers. • Has in-depth knowledge of a technical discipline or area. • Provides subject matter expertise across sub-units. • Has basic understanding of relationships that exist between all relevant groups within the company. • Has very clear understanding of roles within own area.

🏖️ Benefits

• Medical • Dental • Vision • Paid Life/AD&D Insurance • Voluntary Life Insurance • Short- & Long-Term Disability • Flexible Spending Accounts • 401K • Generous Vacation and Sick Program • 10 Paid Holidays • Education Assistance Program • Business Casual Attire • Generous Referral Program • Employee Discounts and Rewards • And much more!