Regional Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Feedzai

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💳 Fintech

🔒 Cybersecurity

🤖 Artificial Intelligence

Fintech • Cybersecurity • Artificial Intelligence

Feedzai is a leading cloud platform that specializes in managing financial risk by combating fraud and financial crimes using advanced machine learning technology. The company analyzes trillions of dollars in transactions each year to protect major corporations from fraud and money laundering. With a diverse range of roles across the globe and a commitment to employee well-being and development, Feedzai fosters a culture of learning and innovation in the financial technology sector.

📋 Description

• Ensure client portfolio success, retention, and sustainable growth • Maximize customer lifetime value by combining relationship management with strategic growth • Oversee the full customer lifecycle from onboarding to renewal • Monitor adoption, usage, and satisfaction KPIs, including NPS, CSAT, and Health Score • Proactively prevent churn and ensure timely renewals • Align solution usage with clients' business goals and strategic objectives • Drive increased maturity adoption and value realization • Identify upsell and usage expansion opportunities within the existing customer base • Collaborate with Marketing to design tailored growth plans • Present business cases and ROI analyses for new implementations or module extensions • Track Exit ARR, Net Revenue Retention, and Expansion ARR • Serve as trusted advisor to executives and key client stakeholders • Conduct Quarterly Business Reviews to demonstrate value and results • Gather feedback and actionable insights for Support, Product, and Marketing teams • Orchestrate internal teams, including Risk Consultants, Product, and User Enablement • Participate in onboarding, training, virtual or onsite shadowing, and initial projects

🎯 Requirements

• Bachelor's degree in Technology, Business or a related field • 10+ years of experience in a customer-facing role, including issue resolution, relationship management, and stakeholder management • Strong understanding of fraud prevention, preferably for banks or acquirers • Ability to analyze data and provide actionable insights • Results-driven focus on customer satisfaction • Exceptional communication, presentation, and interpersonal skills • Ability to convey technical concepts to technical and non-technical audiences • Ability to challenge, negotiate, influence, and persuade stakeholders • Ability to work autonomously and take ownership and accountability • Technical and problem-solving skills, including identifying root causes of challenges • Project management and strong organizational skills, including reporting capability • Commercial and business acumen • Fluent in English, written and verbal

🏖️ Benefits

• Training, connections, and one-on-one time with the manager during onboarding • Virtual or onsite colleague shadowing depending on work location • Access to extensive company and team information during onboarding • Equal Opportunity Employer committed to diversity