Account Manager – Portfolio & Owner Success

🔥 34 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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GuestReady

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📦 Logistics

📣 Marketing

✈️ Travel

💰 Venture Round - Oporto City Flats on 2020-01

Logistics • Marketing • Travel

GuestReady is a globally leading short-term rental management and hospitality company that provides end-to-end property management services for owners and memorable stays for guests. Founded in 2016, it operates across multiple countries (UK, France, Portugal, Spain, UAE), manages a large portfolio and guest nights, and has developed property management software (RentalReady) alongside direct-booking capabilities. The company focuses on combining hospitality, technology, and operational services to optimize bookings, guest experience, and owner returns.

📋 Description

• Own a portfolio of property owners in the UK market as the main point of contact • Analyse performance metrics, market dynamics and pricing to maximise property yield • Conduct proactive account reviews and performance consulting to drive long-term retention • Monitor portfolio health, identify owners at risk of leaving, and implement retention action plans • Discuss results and commercial strategy with owners using data and insights • Explain performance, manage expectations, and challenge owners constructively on pricing and required actions • Identify account improvement and expansion opportunities and share recommendations • Coordinate with Operations, Guest Experience and Finance teams • Ensure issues are owned, escalated when needed, and resolved • Maintain accurate CRM records of owner interactions, actions and outcomes • Report on portfolio performance and retention • Identify recurring challenges and share insights to improve owner experience and property performance

🎯 Requirements

• Proven account management experience owning a portfolio of clients or accounts • Experience with client retention, renewal or growth • Hands-on experience tracking performance, identifying risks, and monitoring churn and retention • Strong commercial awareness and confidence working with revenue, occupancy and pricing data • Comfortable leading challenging or commercially sensitive client conversations • Ability to turn data into clear recommendations and manage expectations • Fluency in English, written and spoken • Availability to work UK business hours • Confidence working with CRM platforms and digital tools • Proactive, organised and solution-oriented mindset with a high level of ownership • Ability to work independently while collaborating with an international team • Nice to have: experience in short-term rentals, property management, hospitality or proptech • Candidates should have previously owned a client or account portfolio

🏖️ Benefits

• Full-time freelance/independent contractor opportunity • Remote work • International, multicultural team • Dynamic, technology-driven environment • Collaboration with teams across different countries and markets • Opportunity to have a direct impact on owners' results • Inclusive environment welcoming diverse backgrounds, experiences and perspectives