Customer Success Specialist

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Fertil Comunicacao e Marketing Ltda.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

📱 Media

🤝 B2B

Media • B2B

Fertil Comunicacao e Marketing Ltda. is a Brazilian communication and marketing agency that appears to provide digital marketing, communications, and web presence services. The example text suggests they manage hosted websites and implement security/anti-abuse checks (CAPTCHA-style verification) for site access, indicating they may also handle website administration or hosting-related configurations for clients. Their core focus is on marketing and communications delivered to business clients.

📋 Description

• Develop and lead Customer Success strategies for national and international clients. • Serve as the primary point of contact for the company’s key affiliates and partners. • Build and maintain strong, long-lasting relationships with strategic clients. • Monitor daily sales performance and results for clients in the portfolio. • Prepare and present weekly and monthly performance reports. • Collaborate with Marketing and Technology teams to ensure correct implementation and updates of campaigns, materials, and links. • Work closely with BI, CRM, and Finance teams to align growth and acquisition strategies. • Continuously monitor the quality of traffic generated by partners, identifying patterns of low retention or potential fraud. • Identify opportunities to expand business and maximize results with clients.

🎯 Requirements

• Over 5 years of proven experience in Customer Success, Account Management, or client relationship roles. • Consistent track record of activating, retaining, and expanding client portfolios. • Availability for frequent travel to São Paulo for in-person meetings with strategic clients. • Strong analytical skills and experience building and interpreting reports and dashboards. • Excellent communication, client service, and negotiation skills. • Proactive, autonomous, and results-oriented profile. • Ownership mentality and ability to operate in fast-growing, dynamic environments. • Advanced or fluent English, both written and spoken.

🏖️ Benefits

• Flexible working hours • Career development plan