Fever
Democratizing access to culture and entertainment
internet • mobile • nightlife • startup • events
1001 - 5000
💰 $110M Venture Round on 2023-01
Customer Service Agent: Korean (night shift)
April 9
Fever
Democratizing access to culture and entertainment
internet • mobile • nightlife • startup • events
1001 - 5000
💰 $110M Venture Round on 2023-01
Description
• Customer Service by e-mail, phone or social media for solving any incidents generated • Managing incoming calls and chats and customer service inquiries • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
Requirements
• Previous experience in User Support or Customer Service positions are highly valuable. • Previous experience using Zendesk is preferred. • High Korean level (oral & written) and fluent in Spanish or English • Skilled at planning, organizing, prioritizing and executing simultaneous tasks • Have good communication and interpersonal skills • Are a solution-oriented and reliable professional • Are incredibly detail-orientated with excellent time-management skills • Are flexible. Everything can change very quickly and you know how to adapt • Have excellent interpersonal and communication skills • Be decisive and organized • Love being part of a dynamic team in a growing company • Candidates must reside in Spain
Benefits
• Work from home • Night-shift position (12:00 am to 08:00 am, 5 days/week with 30 minutes break)
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