The First Social Checkout for the world’s best brands. Bringing friends together around the brands they love. 🟡
51 - 200
💰 $36.5M Series C on 2021-12
February 28
🇺🇸 United States – Remote
💵 $35k - $40k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🗽 H1B Visa Sponsor
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The First Social Checkout for the world’s best brands. Bringing friends together around the brands they love. 🟡
51 - 200
💰 $36.5M Series C on 2021-12
• Daily management of customer requests including multiple clients and organizations for ticketing, refunds, seating adjustments, merging accounts, etc. • Responsible for handling customer inquiries in a timely, efficient and professional manner. • Provide ongoing service and support to customers on a regular basis, using verbal and electronic means of communication while tracking suggestions for improvement. • Support and advise other team members and departments across the company to ensure knowledge sharing and enhancement of services provided to the customer. • Identify and assess customer needs including, platform, purchasing, order fulfillment and sharing inquiries in a timely manner. • Monitor customer activity and feedback, including case management, while alerting respective teams of any urgent issues. • Coordinate troubleshooting techniques and tools to identify issues and offer appropriate solutions. • Attend ongoing team meetings and training sessions to address customer needs and improve processes. • Provide rotating support on weekends and holidays as needed.
• A college degree from an accredited school. • 2-3 years of experience, preferably in ticketing, live events, box office, sports background. • Technically proficient, with a knowledge of CRM systems and practices, industry trends and other relevant applications. • Strong communication skills (written, verbal, social and interpersonal). • Advanced troubleshooting, multi-tasking, time-management and organizational skills. • Ability to prioritize and strategize in a dynamic, fast-paced environment, balancing client requests, technical hurdles and daily management of competing priorities and deadlines. • Professional, self-motivated and reliable, with the ability to remain calm under pressure. • Perform with a high level of precision and sense of urgency. • Solution driven and disciplined to find creative solutions to customer needs. • Exceptional collaboration skills to work effectively with teams. • Ability to participate in ongoing training calls and meetings.
• Freedom to grow and personally drive innovation and results. • The opportunity to work with and learn from talented and passionate team members. • A team-oriented, highly collaborative environment where self-motivation and camaraderie are highly rewarded. • Work from anywhere and be able to meet up with your team at FEVO’s gorgeous headquarters, located in the Meatpacking District in NYC. • Salary range $35-40k (Non-exempt, hourly position) • Stock option program • Generous benefits package • Company sponsored 401K program • Work From Anywhere, flexible remote or hybrid work options • Paid company holidays • Paw-ternity benefit for adopting a pet • Access to state-of-the-art office in NYC’s Meatpacking District • $35 - $40 a year FEVO provides equal employment opportunities to all employees and applicants for employment
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