Call Center Agent – Full-time (m/f/d)

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Filmlagune GmbH

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

📣 Marketing

eCommerce • Marketing

Filmlagune GmbH is a company that specializes in creating product videos for online retailers. They help businesses increase their sales, with claims of up to 50% growth, by providing professional product films that enhance marketing strategies. Understanding the importance of video content in e-commerce, especially as more retailers venture into the video space, Filmlagune combines expertise in marketing with high-quality video production to ensure that their clients' videos effectively drive traffic and improve conversion rates.

📋 Description

• Daily phone contact with prospective customers • Explain the service to leads and answer their questions • Offer prospective customers a free consultation with an expert • Support strategy consultants with operational tasks • Schedule strategy consultant appointments and prepare and follow up on them • Conduct needs analyses and assess the suitability of leads for cooperation

🎯 Requirements

• Ability to follow processes • Fast learner with a high level of discipline • Strong communication skills and a keen eye for precision • Personable manner • Pleasant and attractive voice • Clean and error-free written expression in German • Completed vocational training is helpful but not required • Sales experience and prior knowledge are not required

🏖️ Benefits

• Opportunities for development and advancement with annual salary increases • Transparent salary structure • Data-driven performance evaluation • Digital training platform • Weekly one-on-one coaching/practice sessions • Monthly employee reviews • Regular feedback with concrete improvement suggestions • Clear career ladder and advancement opportunities • Remote work from home or in the office • Appreciative leadership style and family-like environment • Modern work culture and dynamic team • Fixed working hours: 8:00–16:30 • State-of-the-art Apple devices • Free beverages • Regular training and coaching