Product Manager – Contact Center, Conversational AI

🔥 4 minutes ago

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tecRacer

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🤖 Artificial Intelligence

🔒 Cybersecurity

🤝 B2B

Artificial Intelligence • Cybersecurity • B2B

tecRacer is a leading AWS-specialized cloud services company in the DACH region with a 100% focus on Amazon Web Services. The company offers AWS training and enablement, cloud engineering (architecture, migration, DevOps, CI/CD, serverless and containers), managed services and AWS reselling, plus solutions for conversational AI/contact centers, data & AI platforms, IoT/Industry 4. 0, and cloud security & compliance. tecRacer helps enterprises modernize and operate critical workloads securely, implement AI/ML capabilities, and build scalable, compliant cloud architectures.

📋 Description

• Responsibility for the contact center solution portfolio – from strategic development through presales and partner management to commercial control • Close collaboration with our cloud consultants and development teams • Act as the link between AWS, our customers and the market • Develop solution strategy & product development • Identify new market opportunities via the AWS Marketplace, managed service offerings or new partnerships • Conduct initial conversations with prospective customers • Create compelling proposals, presentations and proofs of concept • Build long-term customer relationships and identify potential for further development (upselling) • Main contact person for AWS in the contact center domain and maintain active partner relationships • Ensure that relevant certifications and program requirements are met • Plan and monitor the financial metrics of your solution area (revenue, costs, utilization) • Develop pricing models for marketplace and managed service offerings • Work closely with Finance and Administration to ensure accurate project billing

🎯 Requirements

• 5+ years of experience in business development, presales, consulting or product management – ideally in the IT or cloud environment • Basic understanding of AWS and cloud technologies • Experience working with customers and partners at the decision-maker level • Strategic thinking combined with a sense for commercial matters • Strong communication skills in German and English – you can explain technical topics clearly • Ability to work independently and drive initiatives proactively • Background in conversational AI, contact centers, NLP or related fields (nice to have, but not required) • Experience with Amazon Connect or similar contact center platforms (nice to have, but not required) • AWS certification (e.g. Solutions Architect Associate) or Scrum Product Owner (nice to have, but not required) • Knowledge of AWS partner programs and the AWS Marketplace (nice to have, but not required) • Willingness to travel (approx. 20% for customer appointments, events and trade shows)

🏖️ Benefits

• Flexible working (remote + one of our locations in Germany) • BahnCard 50 or free Deutschlandticket • Company mobile phone and laptop • Company pension plan and supplementary health insurance • Regular team events and a culture where ownership is more than just a buzzword