Customer Support Associate

March 7, 2023

Finexio

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Finexio eliminates costly, manual processes from AP Payments

Commercial Payments • B2B Payments • Payments Processing • Payments Automation • Intelligent Payment Routing

51 - 200

💰 $35M Series B on 2022-10

Description

•Drives the success of Finexio's customers including program management, customer service/support, training •Develop strong knowledge of the accounts-payable processes and pain points. •Focus on what the customer wants and needs and effectively communicate that to our team so that we can better serve our customers •Maintains an understanding of customers' immediate, short and long- term business needs in order to protect, retain and increase revenues •Inform product/sales of customer needs/requests •Develop and maintain a strong working knowledge of Finexio's solution •Provide creative ideas to customer challenges and opportunities •Work to resolve customer inquiries in a timely manner •Facilitate the collection of information and documents as needed from customer to ensure a successful program. •Educate customers on best practices, and processes •Provide product training and documentation to customers •Work cross-functionally with other teams and departments to ensure resolution of case inquiry is seamless •Build strong, positive relationships with client base

Requirements

•Excellent written and verbal communication skills. •Strong Attention to Detail. •Goal driven and results oriented. •Must show empathy and take accountability in all that you do. •Ability to multi-task and stay organized while maintaining a pipeline of projects/follow up. •Highly collaborative with clients and internal partners to achieve business goals. •Natural relationship building- will need to develop both internal and external. •Successful time management and work prioritization. •Ability to anticipate client needs and develop plans to address in a timely manner. •Experience working with Microsoft Office Suite.

Benefits

•Medical, dental, and vision insurance •Unlimited PTO •Equity options for all employees •Quarterly company events •Spot Bonuses/Recognition •Opportunity to advance quickly personally and professionally due to high opportunity + accountability culture