Technical Customer Support (L1)

March 14

Finstek

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Full-service technology solutions for multi-asset brokerages of any size.

FX and CFDs Risk Management Solutions • FX and CFDs Trading Solutions • Financial Back Office Solutions • MT4 and MT5 Bridging Solutions • MAM

11 - 50

Description

• Provide day-to-day support for Finstek systems such as MT4/MT5, Bridge and client's CRM • Support our clients with technical issues in a professional manner • Provide our customers with status updates according to the SLA and procedures • Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution • Monitor and manage servers statuses and health, network connectivity • Independently analyze and identify root causes of system and trading issues • Produce regular business and technical reports • Track all issues in a ticketing system

Requirements

• 1+ year(s) of a relevant working experiences • Strong communication skills • Strong logical thinking and analytical skills • Fluent written and spoken Chinese and English (B1+)

Benefits

• Competitive market salary reviewed once a year • Professional training and conferences, with the partial/full compensation • Medical insurance (depends on location) • Possibility to work remotely