Customer Success Manager

🔥 9 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $35M Venture Round on 2000-04

Cybersecurity • Artificial Intelligence • Enterprise

Trellix is a leading cybersecurity company that provides a comprehensive AI-powered security platform. It offers a wide range of products and services including endpoint security, data security, network security, threat intelligence, email security, and cloud security. With advanced threat detection and response capabilities, Trellix empowers security operations centers worldwide to efficiently manage and respond to cyber threats. The company is recognized by key industry analysts as a leader in extended detection and response (XDR) and network detection and response (NDR). Trellix also offers professional services, cybersecurity education, and manages detection and response (MDR) services, ensuring clients are well-protected and informed about the latest cybersecurity threats.

📋 Description

• Act as a strategic advisor for a standard portfolio of small to mid-market accounts • Bridge Trellix security solutions and customers' business goals • Drive product adoption, manage customer health and risk, ensure long-term retention, and maximize customer investment value • Support onboarding, setup, recommendations, and roadmap guidance • Translate technical features into tangible business outcomes • Troubleshoot customer issues and engage the service desk or internal support to resolve deployment blockers • Manage multiple accounts as an individual contributor • Maintain clear follow-up and relationship discipline • Take ownership of customer and business results • Identify and qualify upselling and cross-selling opportunities, passing commercial execution to Sales/Renewals

🎯 Requirements

• 4-6 years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry • Experience working successfully with a standard portfolio of small to mid-market clients, leading to adoption, value realization, and risk reduction • Exceptional and clear English verbal and written communication skills • Ability to articulate technical concepts confidently to varied technical and non-technical stakeholders in the US market • Technical aptitude with a solid understanding of cybersecurity fundamentals, including Network security, Endpoint protection, or Cloud security • Demonstrated ability to use Totango or similar enterprise CS platforms for health analytics • Practical experience using Google Gemini to spot churn exposure, enhance productivity, or create customer-facing content • Proven ability to identify and qualify upselling and cross-selling opportunities • Must be able and willing to work US East Coast (EST) hours on a permanent basis • University degree or equivalent experience

🏖️ Benefits

• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement • Flexible work hours • Family-friendly benefits • Social programs