FireHydrant is the only comprehensive incident management platform that creates consistency across the entire incident management process. Bring your incident management workflow directly into Slack — and get all the automation, customization, and integration you expect from a dev tool. Teams at LaunchDarkly, Qlik, Jamf, and more are using FireHydrant to replace tribal knowledge, enforce consistent practices, and remediate incidents faster.*All of your manual work, automated.*- Create your Slack channel, Zoom bridge and Jira tickets instantly - Automatically track your incident timeline (you’ll love this for your retro)- Assign teams and roles to users and on-call engineers - Trigger comms updates through status pages, email, and Slack - Page the on-call team through PagerDuty, OpsGenie, and Splunk On Call*Build for success, before and after the incident.* - Built-in service catalog: Catalog your services and their owners to quickly get the right people involved. Find recent deployments and relevant resources to accelerate mitigation. And use our operational readiness checklists to help avoid incidents altogether. - Incident communications: Build trust with stakeholders and customers by making status pages, email updates, and chat notifications an integrated and predictable part of your process.- Runbooks: Our customizable Runbooks start by automating the manual steps of incident response and transform into the guided process you set to empower everyone in your organization to fight fires on your terms.- Integrations: We’ve got 25+ deep integrations with the tools we all love – JIRA, PagerDuty, OpsGenie, Zoom, GitHub and more. - Fully open API: build whatever your `<3` dreams up  FireHydrant can meet you wherever you are on your reliability journey. Configure FireHydrant to work with your existing workflow or use preconfigured best practices right out-of-the-box. Try it for free at https://app.firehydrant.io/registrations/new. 

FireHydrant

Backend Engineer

• FireHydrant is excited to be hiring a Mid-Level Backend Engineer to support our growing Product Engineering team. 
• The person in this role will be responsible for designing, building, and maintaining the server-side of our web-application, working closely with members of the Frontend Team, Product, and Design. 
• The Backend Team is responsible for ensuring that we develop as an API-first and enterprise-ready Incident Management tool. 
• Build new features and maintain our existing application with other members of the Backend Product Engineering team 
• Collaborate with other members of the team in design reviews, actively engage in code reviews, and meaningfully contribute to team/department discussions 
• Work with designers, product managers, and customer-facing teammates to understand end-user requirements, formulate edge cases, and translate criteria into simple solutions 
• Respond to critical production escalation issues through shared On-Call rotation – our systems need to be working when our customers' systems aren't

Backend Software Engineer (Mid-Level)

Sales & Business Development

• Qualify prospects and generate demand for FireHydrant
• Maintain organized and targeted outreach to prospects via email, phone, social media, events, etc.
• Conduct strategic research to help improve messaging, targeting, and generation of quality conversations with prospects/leads
• Coordinate with AEs, SEs, and the Business Development Manager to create a consistent flow of qualified opportunities
• Measure and analyze specific daily, monthly, and quarterly pipeline metrics/results
• Maintain and improve technical knowledge of FireHydrant's platform, competitors, and industry trends
• Develop and improve your sales skills through training and shadowing to increase your sales acumen and performance
• Organize and update internal CRM systems to provide 100% accuracy of data

Business Development Representative

Product Marketing

• The Sr.
• Product Marketing Manager will be a key player in elevating our core product truths into relatable and inspirational stories for our audience.
• The jobholder will be responsible for creating and presenting enablement materials for sales that clearly outline what the value of the product is relative to our market's pains and needs, as well as creating content in partnership with your marketing partners that drives awareness and adoption of the product and removes friction for users.
• The jobholder will also be responsible for becoming the resident expert on the emerging incident management category.
• The jobholder will be responsible for ensuring smooth and impactful product and feature launches, with clear, compelling content externally and tight, aligned communication internally.
• The jobholder will also be responsible for establishing a partnership with the product team that allows them to provide perspective and create some healthy tension based on their knowledge of customer needs and the competitive landscape.
• The jobholder will also be responsible for acting as an expert at the competitive landscape.
• Finally, the jobholder will be responsible for building trust, acting with integrity, and continuously improving benefits.

Sr+ Product Marketing Manager

• The role of Enterprise Sales Leader is excited to be hiring an Enterprise Sales Leader to support our incredible Enterprise sales team.
• The person in this role will design and influence the sales strategy, lead and develop some of the industry's most talented sales reps, and close business across the Enterprise segment.
• The work you'll do:
• Have an in-depth and detailed understanding of FireHydrant products to confidently coach Enterprise Account Executives and hold high-level discussions with current and prospective customers
• Develop and coach world-class sales practices, including diligent deal qualification, accurate forecasting, complex sales processes, negotiation, and other strategies
• Support and empower a team of world-class Enterprise Account Executives enabling them to proactively prospect, identify, qualify, and build sales pipeline to meet or exceed customer acquisition and retention goals
• Own strategic plan, quarterly revenue forecast, territory design, and resource planning for sales of products in all stages of the lifecycle
• Create and implement sales strategies to attain company strategic objectives
• Identify solutions for process and product improvement to increase revenue, profitability, and customer experience
• Develop relationships across the business, including Marketing, Product, and Engineering to Customer Success and Technical Support, to gain a deep understanding of FireHydrant's users, needs, and interests
• What we're looking for:
• Progressive experience building and leading a high-performance Enterprise Sales function in a

Enterprise Sales Leader

Account Executive

• The role of Commercial Account Executives at FireHydrant is excited to be hiring Commercial Account Executives to support our growing Sales team.
• The work you'll do is to help facilitate the end-to-end sales cycle for prospective mid-market customers, building strong relationships with customer champions and economic buyers.
• Daily activities will include prospecting, qualifying, discovery, value-selling, forecasting, and executing sales opportunities to achieve revenue targets.
• What we're looking for is someone with at least two years of experience selling into DevOps/Security/IT/Software Engineering, and someone who is passionate about contributing to ambitious revenue and growth goals.
• You are a self-motivated individual who is constantly raising the bar for what you believe is achievable.
• You have a track record of high performance, are self-motivated and constantly raise the bar for what you believe is achievable.
• You are interested or experience selling a technical product in a complex sales process that can include one or multiple stakeholders.
• Your interactions with customers and your teammates are led with empathy and integrity.
• You are curious, entrepreneurial and capable of picking up complex concepts.
• You are accountable and can be depended on to deliver commitments made.
• You are a member of the team that works closely with go-to-market teams to become trusted customer partners and grow our mid-market customer base.

Commercial Account Executive

Product Manager

• Work with a product team to develop a product vision and roadmap for a product
• Work with engineering, design, marketing, sales, and customer success to deliver value to customers
• Own and communicate the product vision and plan the roadmap projects for your area of the product
• Collaborate closely with your engineering and design partners to deliver the roadmap across sprints and quarters
• Talk to customers to understand their most important points of friction and jobs to be done
• Communicate your insights and learnings from qualitative, quantitative, and competitive research across the whole organization
• Collaborate with go-to-market teams to launch product changes to our customers
• Take multiple improvements through the product development and GTM process
• Execute the strategy laid out through your product vision
• Present a thorough go to market strategy for Incident Management and Communications
• Become the internal expert on incident management
• Launch a standalone product
• Validate and propose large ambitious problems to tackle
• Be an external expert on incident management

Remote Job Openings at FireHydrant

FireHydrant

Backend Software Engineer (Mid-Level)

FireHydrant

Business Development Representative

FireHydrant

Sr+ Product Marketing Manager

FireHydrant

Enterprise Sales Leader

FireHydrant

Commercial Account Executive

FireHydrant

Staff Product Manager

FireHydrant