Manager, Managed Service

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

🏦 Banking

🤝 B2B

💰 $8G Post IPO debt on 2025-05

Fintech • Banking • B2B

FIS is a global financial technology company that provides payments, banking, asset management and related software and services to financial institutions, merchants and partners. Its technology powers mobile banking, processes payments and asset management transactions (the company cites processing $40 trillion on its asset management technology), accepts hundreds of payment methods across more than 125 countries, and supports banks with risk, compliance and back-office systems. FIS primarily sells enterprise-grade financial technology to other businesses and financial institutions and operates worldwide.

📋 Description

• Responsible for the ongoing management and operation of a critical managed services platform • Directly leading a team of Project Managers and Business Analysts • Overseeing the activities of developers and testers through a matrix management structure • Planning, managing, and overseeing compliance with relevant regulatory, operational, and contractual requirements • Managing project initiation activities, including identifying client requirements and stakeholders • Ensuring platform changes and releases align with operational standards • Developing and maintaining comprehensive delivery and resource plans • Collaborating with Product Development, Sales, and cross-functional teams • Building and maintaining strong client relationships through regular engagement • Leading change management activities associated with platform releases • Supporting recruitment, development, coaching, and performance management of Project Managers and Business Analysts • Acting as the primary liaison between technical and non-technical teams • Coordinating activities and resources across multiple technical and business teams • Managing delivery risks, issues, dependencies, and project progress • Managing third-party vendors and subcontractors • Overseeing platform customisation and integration with FIS and third-party solutions • Delivering informative and decision-focused presentations • Identifying process gaps and continuous improvement opportunities

🎯 Requirements

• Extensive experience in Project Management, Programme Management, and/or Release Management • Proven experience within the FinTech industry, particularly in payments • Significant leadership experience, including people management and team development • Strong knowledge of merchant acquiring, payment switching, and clearing • Exceptional stakeholder management and relationship-building skills • Comprehensive knowledge of project management methodologies, standards, processes, and governance frameworks • Experience managing projects across various delivery methodologies and lifecycles • Knowledge of industry standards relevant to card payments • Strong understanding of the financial services sector and payments ecosystem • Advanced proficiency with project and programme management tools • Demonstrated experience managing project budgets, resource plans, and delivery schedules • Strong negotiation and influencing skills • Excellent analytical, problem-solving, conflict resolution, and time management skills • Outstanding written and verbal communication skills • Ability to engage confidently and effectively with executive-level client stakeholders

🏖️ Benefits

• Flexible, hybrid working conditions • Genuine opportunities to learn and grow with a Fortune 500 global Fintech • Competitive salary and benefits including medical and personal insurances and employee share scheme