Client Success Manager

April 26

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The leading technology provider of global policy and market intelligence.

Legislative Forecasting • Legislative Tracking and Analysis • Regulatory Product • Legislator Analytics • Government Risk

501 - 1000

Description

• Manage a portfolio of accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal • Demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products) • Deliver on-site (as applicable) and webinar training for our full product suite across all clients • Leverage ChurnZero to proactively focus on customers to reduce risk and drive product adoption and usage • Analyze clients’ current usage of products and suggest "best practices" that increase customer efficiency and effectiveness • Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction • Understand the challenges and pain points of a client and be able to translate how our tools can help solve those

Requirements

• 2+ years experience and proven success in delivering consultative trainings for a SaaS product • Superior presentation skills • Experience conducting effective consultative conversations • Demonstrated ability to manage multiple client relationships across a number of different product combinations • Strong written and verbal communication skills • Ability to work independently while embracing a close knit team environment • Proven success with troubleshooting and problem solving • Experience with technical implementation of software (preferred) • Familiarity with Salesforce or equivalent CRM tool (preferred) • Knowledge of the legislative and policy arena (preferred)

Benefits

• Onboarding to crafting strategic best practices to comprehensive technical support • Dynamic, hard-working, driven individuals • Constant learning opportunities and room for growth • Client success is about taking on new challenges