Senior Customer Support Engineer

April 18

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Flashpoint

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The globally trusted leader in risk intelligence.

Deep Web • Dark Web • Intelligence • Business Risk Intelligence • Cybercrime

201 - 500

💰 $6M Series D on 2019-10

Description

• Provide prompt and efficient technical assistance to customers through ticketing system, web meetings, or phone. • Monitor work queues to maintain balanced workloads and achieve turn-around standards. • Troubleshoot and resolve customer issues, answer inquiries, and offer guidance on product usage. • Document customer interactions, including details of inquiries, troubleshooting steps, and resolutions. • Collaborate with internal teams to escalate and resolve complex technical issues. • Deliver exceptional customer service by partnering with Customer Success Managers.

Requirements

• Passionate about working on complex technical and data-related issues. • Troubleshooting, problem-solving, and critical thinking skills. • Excellent client-facing skills, excellent written and verbal communication skills. • Technical understanding of standard desktop applications, SAML, APIs, and SaaS products. • A basic understanding of cybersecurity.

Benefits

• Diversity: Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. • Culture and Belonging: Build and shape the company's culture through unique backgrounds and experiences. Connect with coworkers through various communication channels and company-funded virtual events. • Perks: Prioritize health and wellness with gym reimbursements, expensed lunches, cultural initiatives, and inclusive employee events. • Career Growth: Invest in the growth of team members through frequent feedback, one-on-ones, performance reviews, learning and development opportunities, and formalized career paths.