Technical Support Engineer

🕒 March 26

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Flexera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2021-03

SaaS • Enterprise • Cloud Computing

Flexera is a global leader in technology asset management and optimization, providing solutions to manage and optimize IT environments across software, SaaS, hardware, and cloud infrastructures. With its comprehensive suite of products like Flexera One, the company helps organizations achieve IT visibility, manage SaaS spend, and implement FinOps strategies to optimize cloud costs. Flexera also offers tools for software license management, IT asset lifecycle management, and addressing security and regulatory risks. The company's Technology Intelligence Platform bridges IT asset management (ITAM) and financial operations (FinOps), enabling enterprises to drive business transformation, maximize resource usage, and ensure sustainable IT practices.

📋 Description

• Provide exceptional technical support to customers and partners via chat, email, phone, and screen shares. • Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs). • Troubleshoot complex issues and provide timely resolution. • Create, maintain, and publish articles for Flexera's Knowledge Base. • Communicate effectively with Product Management and Engineering regarding defects and enhancement requests. • Able to work hours that align with Flexera's global customer base (APAC, EMEA, North America).

🎯 Requirements

• 3 to 4Yrs Experience • Passionate customer orientation and dedication. • Strong analytical and problem-solving skills. • Possesses intellectual curiosity. • Eagerness to learn new technologies/skills. • Possess excellent communication and interpersonal skills. • Excellent verbal, written, and listening communication skills in English. • Applies an appropriate and effective communication strategy for the situation, context, and target audience. • Successfully conveys and receives intended messages while maintaining relationships. • Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience. • Needs to be able to work well in a team setting and collaborate with colleagues. • Thrives within a globally diverse team and across the organization to achieve goals. • Puts the team's best interests ahead of self. • Adapts and responds to the changing environment and creates opportunities for positive change. • Works to understand and support others' needs. • Comfort in a fast-paced environment where team success is encouraged. • Experience with at least one Cloud provider (AWS, GCP, Azure). • AWS Cloud Practitioner or Azure Fundamentals certifications preferred. • Familiarity with Container technologies (Kubernetes) preferred. • Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.)

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off