Customer Support Executive

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FoodMe Global / Dine Palace

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🍽️ Food & Beverage

📣 Marketing

🏪 Marketplace

Food & Beverage • Marketing • Marketplace

FoodMe Global / Dine Palace is an online restaurant discovery and delivery marketplace that connects diners with local restaurants across multiple Canadian cities. The platform offers searchable listings, city-based browsing, delivery options, premium paid listings, and marketing services for restaurants, plus user sign-up and contact features. It functions as a directory and consumer-facing marketplace for food establishments and delivery services.

📋 Description

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels • Address customer complaints, concerns, and requests with patience and empathy • Develop a deep understanding of the company's products or services • Educate customers on product features, benefits, and usage • Identify and assess customer issues, troubleshoot problems, and provide solutions or guidance • Escalate complex or unresolved issues to higher-level support or management as needed • Maintain detailed records of customer interactions, including inquiries, resolutions, and feedback • Use customer relationship management (CRM) systems to log and track support tickets and customer data • Communicate effectively and professionally, both verbally and in writing • Collect and relay customer feedback and suggestions to improve products, services, or processes • Stay up-to-date with product/service knowledge through training and self-study • Attend regular training sessions to enhance customer support skills • Collaborate with team members and other departments to resolve customer issues efficiently • Share knowledge and best practices with colleagues • Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores

🎯 Requirements

• 1–3 years of work experience • High school diploma or equivalent; some roles may require a bachelor's degree • Excellent communication skills, both verbal and written • Empathetic and patient demeanor when dealing with customers • Problem-solving and critical-thinking abilities • Familiarity with customer support software and CRM systems is a plus • Ability to work in a fast-paced and dynamic environment • Time management skills to handle multiple inquiries efficiently • Flexibility to work shifts, including evenings, weekends, and holidays, if required • Available to work as per EST Time Zone, 9:00am–5:00pm

🏖️ Benefits

• Remote Job • Friendly Work Environment • Guaranteed Growth