Technical Service Analyst

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Execute, coordinate, and follow up on administrative and operational activities related to technical service requests • Receive and register technical service requests for eligible ASP equipment in the designated information system • Assign and schedule engineers according to service requirements and availability • Follow up on work orders to ensure contracted service levels are met and escalate risks to local leadership • Maintain equipment location, registration, and field-service traceability information • Support spare-parts shipments and coordinate with logistics on delivery • Maintain traceability of calibration and monitoring tools and support their movement to calibration providers • Record supply or service acquisition requests and follow them through closure and invoicing • Route out-of-scope requests to the appropriate area • Communicate service schedules to users and customers • Capture customer satisfaction surveys • Compile technical service support documentation for specific customers • Collaborate with technical service, clinical demand generation, indirect channel, and logistics teams • Interact with customers by phone as part of the role • Participate in special projects and tasks assigned by technical service management

🎯 Requirements

• Minimum four (4) years of professional experience in technical service or supply chain areas • Undergraduate university degree, bachelor’s degree, or equivalent, preferably related to Biomedical Engineering • Intermediate conversational English proficiency (B1–B2) • Spanish–Portuguese language skills desirable (A2) • Customer care and service-chain knowledge • Information-system registration and traceability • End-to-end case and service management • Validation of eligibility, contracts, and spare parts • Identification of deviations • Sound judgment and autonomy in decision-making aligned with standards and business needs • Critical thinking • Risk analysis • Prioritization and sense of urgency • Professional communication

🏖️ Benefits

• Equal opportunity employment • Reasonable accommodations for applicants with disabilities • Learning and growth opportunities mentioned in Fortive’s corporate overview