HR Service Delivery Specialist I

🔥 37 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Fortrea

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Fortrea is a global clinical research organization (CRO) specializing in providing comprehensive clinical development services to biopharma and MedTech companies. With over 30 years of experience, Fortrea offers a range of services including clinical pharmacology, phase I-IV study management, regulatory strategy, market access, and more. They focus on advancing healthcare innovation by integrating data and scientific expertise to deliver tailored solutions that enable faster decision-making and improve patient outcomes, especially in the realm of cell and gene therapy programs, as well as various therapeutic areas like oncology, cardiovascular, and infectious diseases.

📋 Description

• Serve as a central point of contact for employees and leaders for HR-related inquiries through the HR Case Management System • Provide customer service and resolve questions regarding payroll, benefits, leave of absence, company policies, Workday transactions, and general HR inquiries • Process and support employee lifecycle transactions in Workday, including hires, job changes, personal information changes, terminations, and employee data updates • Review Workday transactions and employee data for accuracy and completeness, resolve discrepancies, and escalate issues when appropriate • Complete Form I-9 documentation and associated new-hire activities using Workday • Support new-hire and onboarding processes, monitor outstanding tasks, and assist with Workday-related questions • Facilitate employee offboarding, including termination transactions, documentation, final pay coordination, and separation information • Assist with Pay, Benefits, Time Off, and Leave of Absence inquiries • Monitor Workday inbox tasks and HR Service Delivery business processes to meet service-level expectations • Run, review, and analyze Workday reports for employee inquiries, HR operations, audits, data validation, and business needs • Troubleshoot basic Workday questions and transaction issues and escalate system or configuration issues to HRIS/Workday teams • Perform employment verifications and provide employee documentation according to company policies • Maintain accurate and confidential employee records in Workday and other HR systems • Identify improvements to Workday processes, HR knowledge articles, standard operating procedures, and employee self-service guidance • Participate in Workday testing, process improvements, system enhancements, data validation, and HR Service Delivery projects • Partner with HR Business Partners, Payroll, Benefits, Leave, Talent Acquisition, HRIS/Workday, and other HR teams to resolve employee issues and ensure accurate HR data and processes

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and relevant HR experience will be considered • 2+ years of experience in Human Resources, HR Operations, HR Shared Services, or HR Service Delivery preferred • Experience in benefits, leave of absence, onboarding, offboarding, employment verification, and employee records • Knowledge of Form I-9 and employment eligibility verification processes preferred • Ability to research and resolve HR and Workday-related questions independently and escalate issues appropriately • Strong attention to detail and commitment to data accuracy, confidentiality, and proper handling of sensitive employee information • Ability to prioritize multiple requests and manage competing deadlines in a fast-paced HR Service Delivery environment • Strong problem-solving and critical-thinking skills • Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams • Ability to collaborate with HR Service Delivery, Payroll, Benefits, HRIS, HR Business Partners, Talent Acquisition, and other internal teams • Ability to adapt to new HR systems, processes, policies, and technology • Ability to participate in Workday testing, data validation, process improvement initiatives, and HR projects • Dedicated and professional home working space supporting productivity and secure, private handling of confidential information • Reliable high-speed internet connectivity and ability to work effectively in a virtual environment • Ability to maintain established working hours and availability consistent with business and HR Service Delivery needs • Experience working with Workday or a comparable HRIS strongly preferred • Strong customer-service orientation • Fluency in both English and Spanish, with strong verbal and written communication skills • Working knowledge of Workday employee lifecycle processes, including payroll inquiries, employee data changes, reporting, terminations, and other HR business processes preferred • Experience researching employee information, running reports, reviewing transactions, and maintaining accurate employee data within Workday or another HRIS • Experience using an HR case management or ticketing system preferred • General knowledge of HR practices and processes, including payroll • CV must be submitted in English

🏖️ Benefits

• Remote work opportunity • Ability to work remotely • Dedicated and professional home working space requirement • Reliable high-speed internet connectivity for virtual work • EEO and accommodations support